3.5 Freezes Out Admin Area

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Viewing 15 posts - 1 through 15 (of 21 total)
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  • #125101
    Galano Club
    Participant

    I just upgraded to 3.5 and as soon as I activated the plugin I was no longer able to access the admin area. It just kind of times out. The funny thing is that I can still see my site. I’ve tried isolating the other plugins to see if there’s a conflict but the only thing that works is downgrading to 3.4.

    #125324
    Sindy
    Participant

    I’m having the same issue. Maybe some other details I found can help both Jared & I:

    I’ve noticed that when I do refresh the admin area (/wp-admin) that there is MySQL activity related to the events plugin. It looks like it is re-entering all events and details of events into _postmeta or something like that. Every-time I refresh wp-admin I notice the post_id value’s going higher.

    I’m sitting here refreshing it, waiting for it to time out again, refreshing it, waiting for it to time out… hopefully that it’ll eventually get through whatever ‘maintenance’ work it is doing. Hoping it is maintenance work. Either-way, same situation. Locked out of wp-admin but my site loads fine.

    Will post a few example queries I’ve grabbed as private.

    #125325
    Sindy
    Participant

    This reply is private.

    #125332
    Sindy
    Participant

    Another reason I think it’s some kind of maintenance killing the admin area, I see this field getting constantly updated as it works its way through:

    UPDATE wp_options SET option_value = ‘1396284358’ WHERE option_name = ‘tribe_last_save_post’

    #125786
    Casey
    Participant

    Marco & Jared,
    Thanks for your feedback on this issue. I’ve created a ticket for one of our developers to investigate further, so please stand by since we might need some information from you in order to try to recreate on our end. Thanks!

    -Casey-

    #126109
    Casey
    Participant

    Marco & Jared
    Were both of you upgrading from 3.4.1, or were you coming from a previous version?

    #126118
    Galano Club
    Participant

    upgrading from 3.4.1

    #126205
    Blake Miller
    Participant

    I came to the forums for this very issue. I just upgraded. I can’t access half of my admin area, none of the settings, etc. White screen of Death!

    #126214
    Blake Miller
    Participant

    I deactivated every plugin, and systematically re-enabled one at a time and it’s back online.

    #126241
    Sindy
    Participant

    Jared- Upgrading from 3.4.1. I’ve even downgraded back to 3.4.1 and attempted to upgrade again from it a few times. I get the same shenanigans in MySQL (which ultimately leaves me with thousands of duplicated events when I downgrade again).

    Blakemiller – If it’s the same issue (admin area inaccessible but website fine) I would recommend downgrading until they can resolve the problem.

    #126242
    Sindy
    Participant

    Blakemiller- sorry just saw your second reply. So you got it to work by turning them all off and one-by-one turning your plugins back on? I’ve tried this as well and didn’t have any luck. Do you mind sharing if you re-enabled them in a particular order?

    #126257
    Michael McLaughlin
    Participant

    I also came to the forum with this issue. I had the free version installed, but wanted the recurring events ability. I bought the PRO – personal version today & when I installed it (version 3.5) it froze everything in my admin area. The site was still up & viewable, but any attempt at movement in the admin area was dead. I had to delete the plugin folder completely from my ftp. I installed 3.4 and it seemed to work, but gives a warning across the bottom of the admin screen about line 779 relating to recurring events. Attempts to upgrade from 3.4 to 3.5 appear to work, but when you try to move from the confirmation screen to do anything else in the admin panel after, it freezes up again.

    I’m on the newest version of wordpress and don’t know what to do! Is there a plugin that this commonly conflicts with?

    #126270
    Blake Miller
    Participant

    Everyone’s comments are similar.

    I disabled EVERY Plugin in my install, not just Event Calendar plugins. I think i just went from top to bottom in alphabetical order to re-instate. I am running Pro + Community Events + Filter Bar (+ Category Colors)

    The last time it happened, I googled “white screen of death” and multiple soultions pointed to disabling every plugin.

    This is my first big use with the EC system and I have been less than estatic with it overall from some functional issues, odd design approaches and now buggy upgrades. And it’s one of the most expensive plugins I’ve worked with in the 6-7 yrs as a WP developer.

    #126335
    Michael McLaughlin
    Participant

    Disabling all the plugins proved helpful in being able to move from the activation screen, but after, when I tried to reactive the free version (which they say you need activated for the add-on to function) it freezes again.

    I found with 3.4 that 2 warnings I was getting at the bottom of the events admin screen related to line 799 of events-calendar-pro.php which reads:

    // load the dialog
    require_once( TribeEvents::instance()->pluginPath.’admin-views/recurrence-dialog.php’ );
    }

    I looked in the downloaded folders for both 3.4 & 3.5 and neither have this php file in them. I’m running out of options and really need this to work. Any other suggestions?

    #126733
    Casey
    Participant

    Jared & Marco,
    From our developer:

    the update process is timing out (since we’ve re-worked how recurring events function), but we make it more robust so that, when it does time out, the user can just refresh the admin several times until it finishes.

    Our developer has provided a patch that we’d like for you to test out in your local environment to see if it resolves the issues you’re having. Just replace events-pro/lib/tribeeventspro-schemaupdater.php with this file then try refreshing your admin several (possibly many) times to see if the issue goes away.

    Please respond back here as soon as you’ve had a chance to test this out, as we’ll be pushing out a hotfix ASAP. Thanks! 🙂

    -Casey-

Viewing 15 posts - 1 through 15 (of 21 total)
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