We have a dedicated support team of more than a dozen people who are available via our Help Desk. We want to do our best to help you with comments, questions, or problems with our event and ticket plugins.
All our support is accessible at the Help Desk. We have decided to keep our support online for several reasons:
- Efficiency. We can troubleshoot issues, and we don’t need to put you on hold.
- Sharing information. Many support requests require sharing details that are tough to transmit over a phone, like screenshots, links, code snippets and details about your system setup.
- Keeping records. We want to be sure that useful information doesn’t get lost and we can use it as a reference for future support requests.
- Transparency and team effort. We can join forces with our entire team to troubleshoot complex issues quickly.
- Better quality. We work remotely around the globe across multiple timezones to better serve you. We value flexible working times with a great work/life balance to ensure that we are more focused and productive.
- Global clients. By providing a text-based solution for support, our clients can use text translation tools as needed and understand responses.
While we may not be available by phone, we are ready and looking forward to helping you in our Help Desk.