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Hi Andras,
here is the link to an event where there are tickets
Thanks for your assistance
Hi Andras,
The problem is not with the views, it’s with the ability to purchase tickets – the ticket options don’t show up
Hi Andras,
We are running Divi 3.0.21 and WordPress 4.6.1 with the conflict whilst Divi was resolved with 3.0.16
I have let Elegant Themes know – thanks
Hi Andras,
I managed to roll back the theme on that site to get it working but I have another site with the same issue – using the same theme. Is there any chance you can have a look and let me know what I can do to fix it? Or let the theme developers know what the conflict is so they can fix it? the events pro/tickets used to work really well with this theme
Hi Brian,
Thanks so much for looking into this – I have answered your questions below
Deleting an Event will not cancel Event Tickets. To test that out I tried myself and did not replicate what happened to your client. – No event was deleted – it auto deleted before the event occurred
The only way to cancel an event is to do it through WooCommerce’s Order System. I also did this, but it did not send out an Events Canceled Email.
Our plugin does not modify the WooCommerce Order, Checkout System, etc all we do is add a Special Product with additional coding for tickets and tie that to Events with an Attendee List.
I understand this is a lot of questions, but could you get back to me on them so we can narrow this down and solve it.
Do you have any additional coding or Add Ons for WooCommerce that might have caused a conflict? The only additional plugins are share this, facebook widget and google analytics
What is the Order Status for all the Ticket Orders? Cancelled
Is the Event Still Published?? Yes – http://events.helenbauzon.com/event/online-lap-band-support-group-meeting-october/
Is the Ticket Product for the Event Still There? No
What about the attendees list for the event? Yes they are still there with an order status as completed
