Tom

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  • in reply to: Unable to add new events #1269298
    Tom
    Participant

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    in reply to: Unable to add new events #1268522
    Tom
    Participant

    This reply is private.

    in reply to: Unable to add new events #1268132
    Tom
    Participant

    Geoff B,

    I have a bespoke WP theme and cannot revert to the standard template, so tried changing the tribe-events folder’s name to z_tribe-events as you suggested. It has made no difference: when I go to add a new event, the “Event Time & Date” section of the input form still carries the warning “You have changed the recurrence rules of this event. Saving the event will update all future events. If you did not mean to change all events, then please refresh the page.” – PLEASE NOTE: this is happening for brand new events I am trying to enter.

    There were some customizations to make certain fields required, but none of these have been changed since first install over a year ago: this has broken only since I renewed the Community licence, and at the same time accidentally deleted the Pro add-in, and then re-installed before renewing its licence.

    in reply to: Out of installs #1267744
    Tom
    Participant

    Hello Nico,

    Yes, the other outstanding problem is now five days old with no response and is currently stopping my community users from adding new events, so I do hope someone can help address that as urgently as possible once the Licence bug is fixed.

    in reply to: Unable to add new events #1267317
    Tom
    Participant

    Bumping this after four days with no reply.

    Tom
    Participant

    George,

    Thank you – I wil try that.

    Tom
    Participant

    George,

    I think I’ve tracked this down to an extra filter in the functions.php code that I did not know was there (I did not set the events system up originally. There was an additional function

    if ( empty( $_POST[‘organizer’][‘Email’] ) )
    $fields[] = ‘Organizer Email’;

    Below the ‘standard’ required function, and when I commented this out it seems to be working – will know for certain once my users try adding their events. I guess the question that remains is when it will be safe to make organizer required again…

    Tom
    Participant

    Thanks Ryan, I have been away for a couple of days on business but will now try again to remove all required filters from that snippet. As far as I can remember I do not have any other code that looks for organizer email, which is the strange thing about this, but I will do some more work on it today.

    A week has past and I now have a queue of unhappy event organisers, so as a last resort I think I may have to completely remove all Events Calendar software and start from scratch with a complete re-install – presuming that the existing event data will not be removed with it.

    Tom
    Participant

    Confirming that all modules are up to date version 4.2, and I have tried creating a brand new user and adding an event, but still get “Organizer Email Required” error and cannot add events.

    Is there no solution to this? You say you cannot ‘recreate it’ at your end, but for five days now this product has been broken on my installation – though I changed absolutely nothing – and there is no fix? Surely there is something – is it worth deleting absolutely all Events Calendar plugins including the main Events Calendar and starting again, or will that use all the event data my users have already input?

    I can see from the support forums that there are multiple problems with the new release, but would still appreciate some priority being given to resolving this as we move towards one week after reporting it. It is generating bad will with people who have paid me to add events and cannot, and I am soon going to be faced with compensating them and/or refunding fees.

    Tom
    Participant

    George, both modules were updated again to 4.2 last night, but no change.

    Tom
    Participant

    This reply is private.

    Tom
    Participant

    Just bumping this as no advice or resolution after 48 hours – would appreciate support, as I have users anxious to add events and currently unable to do so.

    Tom
    Participant

    This reply is private.

    Tom
    Participant

    George,

    I’ve done that and the organizer required error has disappeared, but the organizer email required error is still happening, and I still cannot add events because of it. As you know, the organizer email is not one of the filters, which now looks like:

    if (!function_exists(‘my_community_required_fields’)){
    function my_community_required_fields( $fields ) {
    $fields = array(
    ‘post_title’,
    ‘post_content’,
    ‘EventCost’,
    ‘EventURL’,
    ‘EventStartDate’,
    ‘EventStartHour’,
    );

    Tom
    Participant

    I have used a similar snippet to require various fields including organizer:

    if (!function_exists(‘my_community_required_fields’)){
    function my_community_required_fields( $fields ) {
    $fields = array(
    ‘post_title’,
    ‘post_content’,
    ‘EventCost’,
    ‘EventURL’,
    ‘EventStartDate’,
    ‘EventStartHour’,
    ‘organizer’,
    );

Viewing 15 posts - 1 through 15 (of 31 total)