[Ingo Storl]

I have deactivated all plugins except modern tribe ones and woocommerce (otherwise the tickets don’t show on the events page) and I changed back to Jupiter theme (not child) Still the same, the function doesn’t work. Opens up a little bit, that’s it.

Can we safely assume it’s not a plugin conflict and not a child theme customization conflict?

More than 50 000 sites use Jupiter theme. Let’s be honest, who uses the default theme to build a site? It’s easy for you to say we only support default themes. It’s not like I’m asking you to customize anything, I’m asking you to help me troubleshoot this. At the end of the day I will get someone to implement the fix, but until I get there, I think it would just be common courtesy to help.

Thanks for handing this to your developers, what is the next step here to be taken?

Kind regards
Ingo

• This reply was modified 9 years, 6 months ago by Ingo Storl.

[Ingo Storl]

I would like to add on to the request. Would you be able to to debug the problem with the theme in the low-level or backend? Thanks

[Ingo Storl]

Hi Cliff, so my guy at Codeable said it’s not Jupiter Themes fault.

I will just quote what he said:

I think this time it’s not Jupiter theme fault … I did some debugging and it looks JavaScript error is caused by the meta.js file because the template which holds the attendees fields is located in a different location than the one which the script is looking for.

https://1drv.ms/f/s!AoaUCY67Re9Jm0i8KHBP_jWwffnX

Furthermore:

I think the Events Tickets Plus team is responsible to solve it as it will involve changing the core code of the plugin ( it’s their job ) I don’t think it’s fair for you to pay for someone to fix their problem!

I can track it down more and fix it, no problem but the time needed to do something like that will cost much more than the budget you proposed, like 5x at least.

Again it’s not fair to pay for that in the same time they are the ones who should fix it.

So, now my question is, how can you help me here? 5x my estimated budget is over 250$, I don’t think it’s reasonable for me to pay that much to get this functionality on my site. But just to stress this here, I’m not saying it’s overpriced, I’m sure that price is worth the work he’s gonna do, but still.

Again, I’m thankful for the help you have provided so far, also on all my previous issues. But no Plug-In has required more extra money than the events calendar.

Kind regards
Ingo

[Ingo Storl]

Hi Cliff,

Thanks a lot for your response, that is quite detailed and I appreciate you going the extra mile here.
I will let Codeable handle this one again. Will keep you posted.

Thanks

Regards
Ingo

[Ingo Storl]

Hi Geoff, issue is sorted. Got a genius guy at “Codeable” that fixed it for me. He created a MU Plugin which I will be using going forward. I hope this fix won’t be overwritten by some update in the future. How exactly he did I don’t know, but it’s working! Cheers!

• This reply was modified 9 years, 6 months ago by Ingo Storl.

[Ingo Storl]

Hi Geoff,

had two developers look at it so far, none of them could solve it. Still looking, will keep you posted.

[Ingo Storl]

Hi Geoff,

no luck there. I was thinking this is going to be one of those cases where the one refers me to the other 🙁

their response is:

Hi Ingo,

Thanks for writing in!

Unfortunately giving support for 3rd party plugins is not part of our support policy.

Now my question is, how am I going to get this sorted? I am aware that you don’t give customization support. Would it be possible to get this fixed on contractual basis. Do you guys offer customization as a paid service?

Kind regards
Ingo

• This reply was modified 9 years, 7 months ago by Ingo Storl.

[Ingo Storl]

Hi Geoff,

thanks for your quick response. That sounds like a good place to start.

I will logg a ticket with the theme author and keep you posted.

Best regards
Ingo

[Ingo Storl]

Way to go Geoff!!

Problem solved, “Attendee” now reads “Teilnehmer”, thanks a lot!

[Ingo Storl]

This reply is private.

[Ingo Storl]

Hi Brook, thanks for getting back to me.

I have added the code to my functions.php and it’s working beautifully so far.

Thanks again, you’re a star!

Best regards
Ingo

[Ingo Storl]

Hi Brook, I haven’t heard back from you yet.

Have you managed to get some more insight on how to resolve my issue? Would really appreciate your help on this matter. Thanks again in advance for your efforts.

Regards
Ingo

[Ingo Storl]

Thank you so much Brook!!

[Ingo Storl]

Hi Brook, thanks for your reply.

I am no programer so this is probably gonna be really tricky for me or simply impossible, seeing that I would like to go for the automatic option. I mean, adding snippets to the functions.php – that I can do and maybe a bit more than that too 🙂

If you could maybe be more specific: WooCommerce side – which files are you referring to?
One of their hooks – which one?

Could you explain the process of implementing the code a bit further? I am willing to study up on how to use hooks and would try and get this sorted with your help – if that’s possible, with your limited customization support and all…

Thanks Brook, looking forward to hearing from you

Regards
Ingo

• This reply was modified 9 years, 8 months ago by Ingo Storl.

[Ingo Storl]

Hi Goeff,

First of all thanks for your quick response.

I found exactly what I needed in the themer’s guide.
I created/edited the tribe-events/modules/address.php

Thanks for the hint!

Regards
Ingo

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