[stephaneperrin]

Hi George,

You can close this topic now as I have finally sorted out the issues thanks to your help.

Thanks,

[stephaneperrin]

George, I now have added

.tribe-events-photo #tribe-events-photo-events {
opacity: 1;
}

to the css of the theme as requested and the photo view is now appearing on mobiles and tablets which is great improvement. 🙂

Thanks for that.

But there is still a huge problem: Only 5 events are appearing on all support (desktop computers, mobiles and tablets) and when I click following events, I get nothing.

Have a look at https://cursos.patriciacupcakes.com/eventos/foto/ Only the next 5 events are listed and if you click on next events then you got an error message telling that there is more events.

The problem is that there are other events. You can see the events using the month view: https://cursos.patriciacupcakes.com/eventos/

I don’t understand why only 5 events are displayed in the photo view.

Any clue about that?

[stephaneperrin]

Well, thanks George for this very expanded email. 🙂 Unfortunately we don’t go very far with that. I have changed the theme now and use a very basic one called Divi. It works better for the photo view on computers but there is still nothing appearing on mobiles. So it is definitively not a problem with the theme. I also tried to switch off all plugins and there is still nothing appearing on mobiles. 🙁

So… I am now presenting the event with the month views which is the only one that works for me.

It is sad because the photo view is really more attractive for the clients and is much more vibrant. But I really cannot continue to display the photo view first because many clients are connected from their mobile and complain to me that the events page is blank.

Other thing.

On computers, when we go to the events view https://cursos.patriciacupcakes.com/eventos/foto/ now it is restricting the events to the month only. The March events are not displayed. Also when I click “next events” it says that is nothing while in fact there are some events in March. There is definitively a bug somewhere.

Thanks for your time anyway.

[stephaneperrin]

From my side it takes a lot of time to load it from http://wpshindig.com/events/photo/ but yes it works better than on my website even if there are a problem of display with the photo. They are smaller than the column and it is not a nice display (not like on the desktop version where it is just very well designed).

To come back to my website, which is of more interest for me, if you go to https://cursos.patriciacupcakes.com/eventos then what’s happen? On desktops, now it is all working fine even if the table is not really centered but it should be another issue with the theme. The problem comes with the mobile version where nothing displays and there is just a blank space.

But… if you select a date in the event search tool then the loading gif displays, works and then the events display.

[stephaneperrin]

Well, is there anyone from support who can really answer seriously to the issue? Until now I did not get any answer.

Your script with the view mode got obviously a problem to display on mobile phones and tablets. I tested it on my iphone and ipad and it does not work. I got a blank space and nothing display. It displays correctly on computers now after I removed a plugin that was making your script displaying only on one column.

When are going to fix the script to make it working on mobiles?

Waiting for a serious answer. Thanks

[stephaneperrin]

Well, to follow up since the amazing support team does not seem to be interested by the problem. I fixed the issue. Now as you can see https://cursos.patriciacupcakes.com/eventos the display of the events is on 3 columns. There is still a small problem with the full width but well we come from so far that I consider it as ok.

I checked on mobile and nothing display. This is a complete blank page while it is supposed to be filled with the photo icons.

Obviously the last update did not fix anything in spite of what it is said in the notes.

And I just received a 30% offer to renew the script… What a joke!

[stephaneperrin]

Thanks Douglas for confirming that the bug does exist. As I was suspected they allege that there script is so well done that it is my theme that causes the problem and let me down. I am not really surprised anyway.

Of course the photo view has bug since the beginning. It does not work on mobiles and now since the last version it is worst as it still does not work on mobiles and worst it now display only one column on desktop version. For this reason I changed the setup recently and only selected the month view which is horrible (but it is only my opinion). The only reason why I bought this script was the photo view and obviously I made the wrong choice.

I am not expected anything from this support. The only thing they were able to reply to me is that:

1- The script is so well done that it is probably the theme I choose that is causing the issue
2- They don’t really trust me so they ask me to setup the page with the not working photo view to let them see the problem

I am not going to propose to my clients a view that is not working just to let this support to figure out that their script got bugs.

I have difficulties to realize that they are even not able to test their own script on their own machines and of course they will realize that this view got a bug…

I am so unsatisfied that I am not thinking to use another similar script to display my events.

[stephaneperrin]

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