[Ryan]

Hey Nico,

That works for me. Setting the default role to author and bulk-changing the other should resolve this.

Thanks for the guidance.

Cheers,

Matt

[Ryan]

Hey Nico,

I removed the code that was allowing me to select all users from the dropdown on the ‘Author’ field on the events page, then changed the user’s role to ‘Author’ per your suggestion. I then edited the event (as the admin) and the event’s author did stay intact.

So, that does seem to be a workable solution. It isn’t ideal that each time an event is submitted from a new user I have to go in and change the role of that user in order to allow for admin editing, but at least we have a workaround. Hopefully there is a fix in the future.

Do you see any downsides to have a user as an ‘Author’ instead of a basic ‘Subscriber’?

Thanks for your help.

Matt

[Ryan]

Hey Nico,

I have the default role as subscriber.

The code snippet I included works in that it shows all users in the dropdown, but the user is still switching from the person who submitted the event to the admin when the admin goes in to edit the event that was submitted.

I would probably test with and without that snippet – honestly, I had removed that snippet until recently and there was a reason I removed it, but I don’t recall what that reason was. I’d prefer not to have that snippet in there, the only reason it is in place is so I can change the author after editing since it switches to the admin and I need it to stay as the user so they can access it from their account dashboard on the front end that we have setup.

Thanks, as always!

Matt

[Ryan]

That did the trick! Thank you for your help on this job. Top-notch as always!

Cheers,

Matt

[Ryan]

Hey Josh,

I wrote a post that isn’t showing up so hopefully this isn’t a duplicate.

I’m not quite sure I follow this. I don’t really have anything to revert to as my code hasn’t changed since that thread – it was simply the update to 4.2 that caused it to show them grouped by order instead of showing all tickets. I simply want it to show how it was previously.

OR

Is there a way to pull in the number of tickets for each order, then I could at least show that number on the report I created so it will make sense when it says 30 tickets were sold but only 10 purchases are showing.

Thanks,

Matt

[Ryan]

Hey Josh,

I can confirm that this is the case. There are 30 purchases over 10 orders.

I checked another event that has 24 purchases over 9 orders and it shows 9 on the front end of the site.

With that said, would it be simpler to fix it back to what it was, or maybe add a quantity field so it shows the number of tickets for each order?

Thank you for your help!

Matt

[Ryan]

Tom – do you have another function/filter in place to make the organizer email required? I believe it is NOT required by default and in my snippet above there is a small portion that makes it required, so when I disable that filter it removes the requirement, as I do require the organizer email with that snippet, but mine works fine when I remove that filter.

Trying to help you out if I can!

[Ryan]

This reply is private.

[Ryan]

Hey Josh,

I put the following filter in place and all it did was remove the little “+” that shows to expand to show more attendees, but it was still only showing 10.

//TEC - Set number of attendees to show in attendee list
function wd_attendee_list_limit($limit) {
     $limit = 50;
	   return $limit;
}
add_filter('tribe_tickets_plus_attendees_list_limit', 'wd_attendee_list_limit');

I deployed a staging environment and activated a the default 2016 theme and the issue persists. Here is a link to an event on the staging environment showing only 10 of the 30 sales:

http://pondhole.staging.wpengine.com/event/fireworks-cruise-3/

I’ll share my system info in the next post if that helps at all.

Thanks!

Matt

[Ryan]

As a quick follow-up. I use the following snippet to ‘require’ the organizer field:

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields', 10, 1 );
function my_community_required_fields( $fields ) {
    $fields = array(
        'post_title',
        'post_content',
        'organizer',
    );
    if ( empty( $_POST['organizer']['Email'] ) )
        $fields[] = 'Organizer Email';

    return $fields;
}

When I remove that filter it starts working, but obviously the organizer field is not required any longer. So maybe there needs to be a change to that filter?

[Ryan]

Just wanted to jump in this thread and say I am experiencing the same issue since the 4.2 upgrade.

[Ryan]

Hey Josh,

Thank you for taking the time to look in to it. There are 3 more duplicates that have identical names that only have a change of how many tickets are left and I did confirm with the Facebook page owner that they were only editing…but who knows if that is accurate and maybe Facebook created new IDs when they were created.

We’ll chalk this up to either user error, or an anomaly.

Thank you for your help and I’ll reach out again if anything else comes up.

Cheers,

Matt

[Ryan]

Hey Josh,

I believe I deleted the event prior to the DB dump. I’ve restored one of the duplicate events (it is a passed event so I don’t mind it being an active duplicate). Here are links to both:

Correct Event – https://pondhole.com/event/fireworks-cruise/
Duplicate Event – https://pondhole.com/event/pride-steamboat-cruise/

I believe all they were doing was updating the Facebook event to add the *- 6 Tickets Left -* text.

Also, this is NOT a recurring event, this is a one-time event, so maybe you weren’t looking at the correct event? It is from 8-9:30pm on one day and the recurrence rules are set to ‘none’.

1. To answer your questions – this is a Facebook Page we have no control over, we simply use the Facebook automated imports (add-on from you guys). The event page itself (pondhole.com) we have full control over.
2. I don’t know of any others that have had the issue…but I also don’t know if people edit the events or not. I could ask them to edit an upcoming event to try to duplicate the error if you’d like.

Thanks,

Matt

[Ryan]

Thanks for all your help Brook.

[Ryan]

Hey Josh,

Here is the event in question:

https://pondhole.com/event/fireworks-cruise/

There are (4) deleted versions of this as well that were created when the event was updated in Facebook. The event ID for this even is 4520 if that helps.

Cheers,

Matt

[Author]

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