[Jessica]

Thanks Josh – that worked!

[Jessica]

Thanks Nico, I’m all set now. I was able to roll back to a previous version and I’ll wait on a fix before updating again.

[Jessica]

Hey Nico,

I attempted to roll back the plugin to the previous version using WP Rollback, however neither EC Pro or ET Plus have a roll back option. I also tried downloading the older versions and installing them, but that hasn’t worked either. Any idea what could be going on?

[Jessica]

Hi Nico,

Unfortunately that didn’t work. I’ll revert back to the previous version for now and hope a fix comes out soon.

Thanks,

Jessica

[Jessica]

Thanks George – that is what I sort of figured. Unfortunately the post revisions don’t work for us in this case since the event was completely deleted and then expunged from the trash. Thanks for your help though!

[Jessica]

Hi George,

I was able to resolve the problem using the recommendations in this post: https://theeventscalendar.com/support/forums/topic/editing-ticket/

Thanks so much for your help!

Jessica

[Jessica]

Thanks Geoff. I think we will stick with the auto complete function right now, manually changing over orders would just be too time consuming and since the stock is actually correct this seems like our best course for the moment. I look forward to hearing if any progress is made with this issue and thanks for your help!

[Jessica]

Thanks Geoff. We use PayPal Pro Payflow as our gateway. Do you know what the ramifications would be if an order never moved from processing to complete? While bulk editing statuses is an option, I fear with the number of staff involved in the booking process this will occasionally be missed.

Thanks!

[Jessica]

Thanks for all of the info Geoff. I’m all set on restocking manually. A little tedious, but it will work for now. As for the issue of increasing overall stock, I disabled our autocomplete plugin and adjusted the Events settings, then ran a test purchase. It did reserve the spot for the customer and change to “out of stock” on the front end of our website, however it is still showing as “processing” in the Orders section. Is there a certain amount of time it will take to convert to “complete” or does this indicate we will still manually have to change it to complete?

We do intend to use Global Stock, but I have another thread going regarding the additional attendees meta data so until we get that resolved we will not utilize the Global Stock function.

Thanks!

[Jessica]

Oh, one little thing. While the refund button did work, it also increased overall stock. It is still accurate in terms of the number of spaces available in a class, but it shows up incorrectly on the page.

https://sterling.sportrock.com/event/bs-week-2016-02-01-2016-03-31/

This should be 9 out of 9 spaces available, but when I processed the refund it changed to 9 out of 10 spaces available, increasing the overall stock.

[Jessica]

Thanks Geoff, just posted system info. I did a test run of using the refund button and it did work for me. It keeps them on the list, but it does appear to restock the spot in the class. Is there a manual way to do this? I ask because we rarely refund anyone, but we do a lot of rescheduling so we need to be able to manually add the spot back into the class without processing it as a refund.

Thanks!

[Jessica]

This reply is private.

[Jessica]

Hi George,

Did you mean to link a different article? This is just showing how to share system info, which I am happy to post if you need it.

[Jessica]

This reply is private.

[Jessica]

Sure thing George!

https://theeventscalendar.com/support/forums/topic/cant-edit-existing-tickets/

https://theeventscalendar.com/support/forums/topic/cannot-edit-event-tickets-in-event-ticket-plus/

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