Before we left for Belize in January, we shared a post about how we use the annual team trip to brainstorm and prioritize strategies that will continue to improve your experience. We’ve set three big goals for our events business this year and we’re excited to share these initiatives with you. 1. Elevate Customer Happiness…
So long support; hello Help Desk! When we first launched our plugins, we used bbPress to create a set of support forums that were open for everyone to research. In typical forum fashion, users could collaborate with each other and make use of existing answers to help answer their own questions. However, some users needed…
Rob La Gatta has an excellent piece up on Code Poet today that walks through the birth of our support system here at Modern Tribe. It’s a great read. Like Thomas Kinkade and Pablo Picasso before him, success in art is defined by crafting an approach that best connects with your patrons. The most beautiful…