{"id":969068,"date":"2015-06-12T08:28:09","date_gmt":"2015-06-12T15:28:09","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/license-not-applied-to-correct-account\/"},"modified":"2015-07-07T06:32:17","modified_gmt":"2015-07-07T13:32:17","slug":"license-not-applied-to-correct-account","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/license-not-applied-to-correct-account\/","title":{"rendered":"License not applied to correct account"},"content":{"rendered":"<p>Hi, I tried sending a contact form for this request, but have a feeling that form won&#8217;t get a response.<\/p>\n<p>We have a license for a client that was under an account that we could not find information for.  This license is expiring on June 24.  We received an email letting us know this.<\/p>\n<p>We used the link in the email to purchase a renewal, however, a new account was created rather than using the existing account because we could not find the account info. Yeah, a mess, I know.  And to top it off, we figured out how to get into the old account, which I&#8217;m using to post this thread.<\/p>\n<p>Anyway, the order #968917 was placed on June 11, 2015 and is currently Completed. This was done on the new account and was for the same license key as the old account.  However, the renewal does not show up on the old account.<\/p>\n<p>How do we resolve the two accounts?<\/p>\n<p>Please respond to this account.<\/p>\n","protected":false},"template":"","class_list":["post-969068","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>License not applied to correct account -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/license-not-applied-to-correct-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"License not applied to correct account -\" \/>\n<meta property=\"og:description\" content=\"Hi, I tried sending a contact form for this request, but have a feeling that form won&#8217;t get a response. We have a license for a client that was under an account that we could not find information for. This license is expiring on June 24. We received an email letting us know this. 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