{"id":950352,"date":"2015-03-24T02:40:51","date_gmt":"2015-03-24T09:40:51","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/"},"modified":"2015-03-24T07:41:29","modified_gmt":"2015-03-24T14:41:29","slug":"not-receiving-invoice","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/","title":{"rendered":"Not Receiving Invoice"},"content":{"rendered":"<p>Hi, <\/p>\n<p>My client is not receiving a &#8220;New customer order&#8221; email for some reason, and I&#8217;m worried the customer is not receiving an email either. <\/p>\n<p>Recently I had to add the following code to the functions.php as they didn&#8217;t want the customer to receive another email about tickets:<\/p>\n<pre><code>add_action( &#039;init&#039;, &#039;stop_wootickets_ticket_email&#039; );\n \nfunction stop_wootickets_ticket_email() {\n    $callback = array( TribeWooTickets::get_instance(), &#039;add_email_class_to_woocommerce&#039; );\n    remove_filter( &#039;woocommerce_email_classes&#039;, $callback );\n}<\/code><\/pre>\n<p>It is strange it is not working because we did quite a few tests and it worked out then. I&#8217;ve also had to use a Worldpay plugin as this is what they wanted to use.. I wander if there is some conflict occurring or whether the code has somehow erased  the customer invoice. This is rather urgent as the site is now LIVE and we only know when an order has been made when an invoice comes through to Worldpay.<\/p>\n<p>Thanks<\/p>\n","protected":false},"template":"","class_list":["post-950352","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Not Receiving Invoice -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Not Receiving Invoice -\" \/>\n<meta property=\"og:description\" content=\"Hi, My client is not receiving a &#8220;New customer order&#8221; email for some reason, and I&#8217;m worried the customer is not receiving an email either. Recently I had to add the following code to the functions.php as they didn&#8217;t want the customer to receive another email about tickets: add_action( &#039;init&#039;, &#039;stop_wootickets_ticket_email&#039; ); function stop_wootickets_ticket_email() { [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/\" \/>\n<meta property=\"article:modified_time\" content=\"2015-03-24T14:41:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/\",\"name\":\"Not Receiving Invoice -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2015-03-24T09:40:51+00:00\",\"dateModified\":\"2015-03-24T14:41:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Not Receiving Invoice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Not Receiving Invoice -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/not-receiving-invoice\/","og_locale":"en_US","og_type":"article","og_title":"Not Receiving Invoice -","og_description":"Hi, My client is not receiving a &#8220;New customer order&#8221; email for some reason, and I&#8217;m worried the customer is not receiving an email either. 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