I had a previous ticket here:<\/p>\n
https:\/\/tri.be\/support\/forums\/topic\/page-not-found-title-on-calendar-page\/#post-73357<\/p>\n
The issue was never resolved on the forum, although it is now closed. This was because I received no notification that several replies were made, and I could not find the ticket again ‘manually’.<\/p>\n
There are some glaring and problematic issues with the forum itself that cause this:<\/p>\n
1) The search isn’t great. I can find the issue using Google, but not your own forum search (I have had email correspondence from you acknowledging this). Even exact term searches sometimes fail.<\/p>\n
2) I work under Non-Disclosure for many clients, I cannot supply the links publicly. I am aware that there is a tick box to make private, but this does not appear (like on this post) on the initial contact.<\/p>\n
3) If you do not tick the notify of follow ups, there is sometimes no way to find the post again easily. There is no ‘My Tickets’ feature of the login – like WordPress.com\/.org for one example. I did not receive any follow up notification and the previous ticket was closed.<\/p>\n
4) I have a developer licence. I am working on numerous sites. There is nothing I can refer to on the ticket for me to establish which site and issue refers to (I cannot see any URLs for example). I keep my own notes, but there is no way to maintain continuity regarding a particular site if you are working with, and have issues with more than one.<\/p>\n
5) I was told I should bookmark the tickets. If 3) was implemented, I wouldn’t need to do this. I don’t bookmark Apple or WordPress (and many other ticket systems) tickets, because I log in and they are there on my account. Also, I don’t always use one particular computer. My bookmarks will not be on a 3rd party machine – rendering that idea non-functional (as well as impractical).<\/p>\n
I have fixed the issue outside of your forum as it looked like it was long to take a long time to do here, if at all. I’m just a bit disappointed that prior to sale, it is clear that support is provided. I know you work hard on your product – hence paying for the dev licence by way of investment to my own business, but support is extremely lacklustre. I resolved this issue in the same way as I would a free open source plugin – hard graft on the internet looking at and finding similar issues and solutions – entirely outside of your forum (defeating the object of it).<\/p>\n
I pointed this out in my last correspondence and received the unsatisfactory reply that I could have a refund, and use a different plugin product. This is not positive or helpful. I have sites that I have developed, and championed your product on them over the past year and a half or so (about 20 sites on single\/business and developer licence). Now you are saying I should just dump your product, have my money back and go elsewhere?<\/p>\n
All I’m asking for is a better system of support. The issues above make the current system prone to communication problems, and slowness of issue resolution. If, by attempting to be constructive about improvements that can be made – to make it easier for communication, and some specific concerns on privacy about your forum, that these points are not welcome, then please be explicit about this.<\/p>\n
I work as part of the WordPress community, because it is generally constructive, positive and we all learn together. I’ve never come across a ‘that’s the way it is, tough sh*t’ kind of response from anyone, new, or experienced in the four or so years I’ve been using WordPress. I was a little surpassed and disappointed to receive that kind of response from a member of your team, and from a company that seems to support WordPress in general as a platform.<\/p>\n","protected":false},"template":"","class_list":["post-73570","topic","type-topic","status-closed","hentry"],"yoast_head":"\n