{"id":56466,"date":"2013-07-23T03:12:46","date_gmt":"2013-07-23T10:12:46","guid":{"rendered":"http:\/\/tri.be\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/"},"modified":"2015-07-07T06:27:02","modified_gmt":"2015-07-07T13:27:02","slug":"ticket-order-number-incrementing-when-status-changes-from-processing-to-complete","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/","title":{"rendered":"Ticket number vs corresponding order number"},"content":{"rendered":"<p>Hi there<\/p>\n<p>I&#8217;m noticing an issue with ticket numbers vis-a-vis their corresponding order.<\/p>\n<p>Let&#8217;s say that a customer adds a ticket to their cart then checks out.<\/p>\n<p>Then when payment is received, the status is marked as complete and tickets are sent.<\/p>\n<p>However the ticket number generated is now higher by one than the order that gave rise to the ticket. Order #X generates Ticket #X+1.<\/p>\n<p>This is confusing to customers as they receive an email saying Order #X is being processed, then they receive another email containing Ticket #X+1. This has led to customers thinking they&#8217;ve been charged twice as the ticket number does not match the order number.<\/p>\n<p>Any clues on how best to troubleshoot this would be appreciated.<\/p>\n","protected":false},"template":"","class_list":["post-56466","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ticket number vs corresponding order number -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticket number vs corresponding order number -\" \/>\n<meta property=\"og:description\" content=\"Hi there I&#8217;m noticing an issue with ticket numbers vis-a-vis their corresponding order. Let&#8217;s say that a customer adds a ticket to their cart then checks out. Then when payment is received, the status is marked as complete and tickets are sent. However the ticket number generated is now higher by one than the order [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/\" \/>\n<meta property=\"article:modified_time\" content=\"2015-07-07T13:27:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/\",\"name\":\"Ticket number vs corresponding order number -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2013-07-23T10:12:46+00:00\",\"dateModified\":\"2015-07-07T13:27:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Ticket number vs corresponding order number\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ticket number vs corresponding order number -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/","og_locale":"en_US","og_type":"article","og_title":"Ticket number vs corresponding order number -","og_description":"Hi there I&#8217;m noticing an issue with ticket numbers vis-a-vis their corresponding order. Let&#8217;s say that a customer adds a ticket to their cart then checks out. Then when payment is received, the status is marked as complete and tickets are sent. However the ticket number generated is now higher by one than the order [&hellip;]","og_url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/","article_modified_time":"2015-07-07T13:27:02+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/","url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/","name":"Ticket number vs corresponding order number -","isPartOf":{"@id":"https:\/\/theeventscalendar.com\/support\/#website"},"datePublished":"2013-07-23T10:12:46+00:00","dateModified":"2015-07-07T13:27:02+00:00","breadcrumb":{"@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-order-number-incrementing-when-status-changes-from-processing-to-complete\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theeventscalendar.com\/support\/"},{"@type":"ListItem","position":2,"name":"Topics","item":"https:\/\/theeventscalendar.com\/support\/topics\/"},{"@type":"ListItem","position":3,"name":"Ticket Products","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/"},{"@type":"ListItem","position":4,"name":"Event Tickets Plus","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/"},{"@type":"ListItem","position":5,"name":"Ticket number vs corresponding order number"}]},{"@type":"WebSite","@id":"https:\/\/theeventscalendar.com\/support\/#website","url":"https:\/\/theeventscalendar.com\/support\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/56466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/56466\/revisions"}],"predecessor-version":[{"id":979518,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/56466\/revisions\/979518"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/media?parent=56466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}