{"id":26478,"date":"2012-10-11T08:01:59","date_gmt":"2012-10-11T15:01:59","guid":{"rendered":"http:\/\/tri.be\/support\/forums\/topic\/disapointed-in-support\/"},"modified":"2015-07-07T06:26:16","modified_gmt":"2015-07-07T13:26:16","slug":"disapointed-in-support","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/disapointed-in-support\/","title":{"rendered":"Disapointed in Support"},"content":{"rendered":"<p>I had to have a 3rd party company find a &#8220;defect&#8221; in your product.. I did this because the bug would not show its ugly head with the default WP theme.. it did on more sophisticated, professional grade themes.. and you guys won&#8217;t stand behind your product when using themes other than what ships with WP.. you even ask as much when you post a support request..<\/p>\n<p>Its such a bummer that the fix was to include a reset of a default WP events handler..<\/p>\n<p>If you do include this code in your next release, I would like to get a refund for the pro version we purchased.. our Client has been fuming and we feel like we could not turn to you guys and lean on you.. maybe that was our mistake, but your form creates the impression that you won&#8217;t support bugs that cannot be reproduced if using the default theme..<\/p>\n<p>-R<\/p>\n<p>Here is the fix for your bug:<\/p>\n<p>Open up \/wp-content\/plugins\/the-events-calendar\/views\/list.php and change line 26 from this,<\/p>\n<p>[?php if (have_posts()) : ?]<\/p>\n<p>To this,<\/p>\n<p>[?php wp_reset_query(); if (have_posts()) : ?]<\/p>\n<p>changed &gt;&lt; to ][ for display purposes<\/p>\n<p>HERE IS VIDEO SHOWING THE BUG<br \/>\nBROKEN<br \/>\nhttp:\/\/www.screencast.com\/t\/w2CDrgiDgKx<\/p>\n<p>WORKS<br \/>\nhttp:\/\/www.screencast.com\/t\/4USYrQw35Rj<\/p>\n<p>as you can see from the videos we provided, the problem is when you list events by category in the &quot;EVENTS LIST&quot; view.. the calendar view works..<\/p>\n<p>WORKS (default WP theme)<br \/>\nhttp:\/\/caltest2.greenhood.com\/events\/category\/pay\/upcoming\/<\/p>\n<p>BROKEN (Construct theme)<br \/>\nhttp:\/\/caltest1.greenhood.com\/events\/category\/pay\/upcoming\/<\/p>\n","protected":false},"template":"","class_list":["post-26478","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Disapointed in Support -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/disapointed-in-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Disapointed in Support -\" \/>\n<meta property=\"og:description\" content=\"I had to have a 3rd party company find a &#8220;defect&#8221; in your product.. 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