{"id":24994,"date":"2012-09-13T09:08:40","date_gmt":"2012-09-13T16:08:40","guid":{"rendered":"http:\/\/tri.be\/support\/forums\/topic\/error-when-importing-eb-events\/"},"modified":"2012-09-13T09:08:40","modified_gmt":"2012-09-13T16:08:40","slug":"error-when-importing-eb-events","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/error-when-importing-eb-events\/","title":{"rendered":"Error when importing EB events"},"content":{"rendered":"<p>When I attempt to import EB events, I get a 500 error from my server that looks like this:<br \/>\nServer error<br \/>\nThe website encountered an error while retrieving http:\/\/www.goldengatejoad.com\/wp-admin\/post.php?post_type=tribe_events&amp;eventbrite_id=4350993940&amp;submit=Go&amp;import_eventbrite=e2ee0afe7b&amp;_wp_http_referer=%2Fwp-admin%2Fedit.php%3Fpost_type%3Dtribe_events%26page%3Dimport-eventbrite-events. It may be down for maintenance or configured incorrectly.<br \/>\nHere are some suggestions:<br \/>\nReload this webpage later.<br \/>\nHTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.<\/p>\n<p>I have entered the API key, entered the EB plugin API key as well as deactivated and reactivated the plugins in the order specified in other trouble tickets.<\/p>\n<p>I get a similar error when I try and add a new event.<\/p>\n<p>The problem I suspect is from this httpd server log error:<\/p>\n<p>[Thu Sep 13 16:00:55 2012] [error] [client 50.0.158.244] PHP Fatal error:  Class &#8216;DOMDocument&#8217; not found in \/var\/www\/html\/wp-content\/plugins\/the-events-calendar-eventbrite-tickets\/eventbrite-api.class.php on line 58, referer: http:\/\/www.goldengatejoad.com\/wp-admin\/post.php?post=997&amp;action=edit&amp;message=1<\/p>\n<p>Here is the extensions turned on from phpinfo():<\/p>\n<p>Configure Command =&gt;  &#8216;.\/configure&#8217;  &#8216;&#8211;build=x86_64-redhat-linux-gnu&#8217; &#8216;&#8211;host=x86_64-redhat-linux-gnu&#8217; &#8216;&#8211;program-prefix=&#8217; &#8216;&#8211;disable-dependency-tracking&#8217; &#8216;&#8211;prefix=\/usr&#8217; &#8216;&#8211;exec-prefix=\/usr&#8217; &#8216;&#8211;bindir=\/usr\/bin&#8217; &#8216;&#8211;sbindir=\/usr\/sbin&#8217; &#8216;&#8211;sysconfdir=\/etc&#8217; &#8216;&#8211;datadir=\/usr\/share&#8217; &#8216;&#8211;includedir=\/usr\/include&#8217; &#8216;&#8211;libdir=\/usr\/lib64&#8217; &#8216;&#8211;libexecdir=\/usr\/libexec&#8217; &#8216;&#8211;localstatedir=\/var&#8217; &#8216;&#8211;sharedstatedir=\/var\/lib&#8217; &#8216;&#8211;mandir=\/usr\/share\/man&#8217; &#8216;&#8211;infodir=\/usr\/share\/info&#8217; &#8216;&#8211;cache-file=..\/config.cache&#8217; &#8216;&#8211;with-libdir=lib64&#8217; &#8216;&#8211;with-config-file-path=\/etc&#8217; &#8216;&#8211;with-config-file-scan-dir=\/etc\/php.d&#8217; &#8216;&#8211;disable-debug&#8217; &#8216;&#8211;with-pic&#8217; &#8216;&#8211;disable-rpath&#8217; &#8216;&#8211;without-pear&#8217; &#8216;&#8211;with-bz2&#8217; &#8216;&#8211;with-exec-dir=\/usr\/bin&#8217; &#8216;&#8211;with-freetype-dir=\/usr&#8217; &#8216;&#8211;with-png-dir=\/usr&#8217; &#8216;&#8211;with-xpm-dir=\/usr&#8217; &#8216;&#8211;enable-gd-native-ttf&#8217; &#8216;&#8211;with-t1lib=\/usr&#8217; &#8216;&#8211;without-gdbm&#8217; &#8216;&#8211;with-gettext&#8217; &#8216;&#8211;with-gmp&#8217; &#8216;&#8211;with-iconv&#8217; &#8216;&#8211;with-jpeg-dir=\/usr&#8217; &#8216;&#8211;with-openssl&#8217; &#8216;&#8211;with-pcre-regex=\/usr&#8217; &#8216;&#8211;with-zlib&#8217; &#8216;&#8211;with-layout=GNU&#8217; &#8216;&#8211;enable-exif&#8217; &#8216;&#8211;enable-ftp&#8217; &#8216;&#8211;enable-magic-quotes&#8217; &#8216;&#8211;enable-sockets&#8217; &#8216;&#8211;enable-sysvsem&#8217; &#8216;&#8211;enable-sysvshm&#8217; &#8216;&#8211;enable-sysvmsg&#8217; &#8216;&#8211;with-kerberos&#8217; &#8216;&#8211;enable-ucd-snmp-hack&#8217; &#8216;&#8211;enable-shmop&#8217; &#8216;&#8211;enable-calendar&#8217; &#8216;&#8211;without-sqlite&#8217; &#8216;&#8211;with-libxml-dir=\/usr&#8217; &#8216;&#8211;enable-xml&#8217; &#8216;&#8211;with-system-tzdata&#8217; &#8216;&#8211;enable-force-cgi-redirect&#8217; &#8216;&#8211;enable-pcntl&#8217; &#8216;&#8211;with-imap=shared&#8217; &#8216;&#8211;with-imap-ssl&#8217; &#8216;&#8211;enable-mbstring=shared&#8217; &#8216;&#8211;enable-mbregex&#8217; &#8216;&#8211;with-gd=shared&#8217; &#8216;&#8211;enable-bcmath=shared&#8217; &#8216;&#8211;enable-dba=shared&#8217; &#8216;&#8211;with-db4=\/usr&#8217; &#8216;&#8211;with-xmlrpc=shared&#8217; &#8216;&#8211;with-ldap=shared&#8217; &#8216;&#8211;with-ldap-sasl&#8217; &#8216;&#8211;with-mysql=shared,\/usr&#8217; &#8216;&#8211;with-mysqli=shared,\/usr\/bin\/mysql_config&#8217; &#8216;&#8211;with-interbase=shared,\/usr\/lib64\/firebird&#8217; &#8216;&#8211;with-pdo-firebird=shared,\/usr\/lib64\/firebird&#8217; &#8216;&#8211;enable-dom=shared&#8217; &#8216;&#8211;with-pgsql=shared&#8217; &#8216;&#8211;enable-wddx=shared&#8217; &#8216;&#8211;with-snmp=shared,\/usr&#8217; &#8216;&#8211;enable-soap=shared&#8217; &#8216;&#8211;with-xsl=shared,\/usr&#8217; &#8216;&#8211;enable-xmlreader=shared&#8217; &#8216;&#8211;enable-xmlwriter=shared&#8217; &#8216;&#8211;with-curl=shared,\/usr&#8217; &#8216;&#8211;enable-fastcgi&#8217; &#8216;&#8211;enable-pdo=shared&#8217; &#8216;&#8211;with-pdo-odbc=shared,unixODBC,\/usr&#8217; &#8216;&#8211;with-pdo-mysql=shared,\/usr&#8217; &#8216;&#8211;with-pdo-pgsql=shared,\/usr&#8217; &#8216;&#8211;with-pdo-sqlite=shared,\/usr&#8217; &#8216;&#8211;with-pdo-dblib=shared,\/usr&#8217; &#8216;&#8211;with-sqlite3=shared,\/usr&#8217; &#8216;&#8211;enable-json=shared&#8217; &#8216;&#8211;enable-zip=shared&#8217; &#8216;&#8211;without-readline&#8217; &#8216;&#8211;with-libedit&#8217; &#8216;&#8211;with-pspell=shared&#8217; &#8216;&#8211;enable-phar=shared&#8217; &#8216;&#8211;with-mcrypt=shared,\/usr&#8217; &#8216;&#8211;with-tidy=shared,\/usr&#8217; &#8216;&#8211;with-mssql=shared,\/usr&#8217; &#8216;&#8211;enable-sysvmsg=shared&#8217; &#8216;&#8211;enable-sysvshm=shared&#8217; &#8216;&#8211;enable-sysvsem=shared&#8217; &#8216;&#8211;enable-posix=shared&#8217; &#8216;&#8211;with-unixODBC=shared,\/usr&#8217; &#8216;&#8211;enable-fileinfo=shared&#8217; &#8216;&#8211;enable-intl=shared&#8217; &#8216;&#8211;with-icu-dir=\/usr&#8217; &#8216;&#8211;with-enchant=shared,\/usr&#8217; &#8216;&#8211;with-recode=shared,\/usr&#8217;<\/p>\n<p>Am I missing something you require to run?  It seems so.<\/p>\n<p>-Shabbir<\/p>\n","protected":false},"template":"","class_list":["post-24994","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Error when importing EB events -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/error-when-importing-eb-events\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Error when importing EB events -\" \/>\n<meta property=\"og:description\" content=\"When I attempt to import EB events, I get a 500 error from my server that looks like this: Server error The website encountered an error while retrieving http:\/\/www.goldengatejoad.com\/wp-admin\/post.php?post_type=tribe_events&amp;eventbrite_id=4350993940&amp;submit=Go&amp;import_eventbrite=e2ee0afe7b&amp;_wp_http_referer=%2Fwp-admin%2Fedit.php%3Fpost_type%3Dtribe_events%26page%3Dimport-eventbrite-events. It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. 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It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. 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