{"id":1609164,"date":"2018-08-29T12:40:28","date_gmt":"2018-08-29T19:40:28","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/order-complete-vs-check-in\/"},"modified":"2018-08-29T12:40:28","modified_gmt":"2018-08-29T19:40:28","slug":"order-complete-vs-check-in","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/order-complete-vs-check-in\/","title":{"rendered":"Order Complete vs. Check in"},"content":{"rendered":"

Hello,<\/p>\n

I have been looking for information or a video or something to give my client about how to process new ticket orders and check customers in. I don’t really understand the purpose of an order having a status of “Processing” when the customer immediately receives their tickets in the confirmation email. It seems like you have to change the order status to “Completed” before you can use the check in buttons (check-in-vs-order-status-2.png) but you can still check someone in using the links. <\/p>\n

If you change the status of the order to “Completed” before <\/strong>the event, the customer gets an email saying the order is complete, but the event hasn’t happened. <\/p>\n

If you change the status of the order to “Completed” after<\/strong>the event, the customer gets an email saying the order is complete, but the event is over and that seems like a confusing time to get an email saying the order is complete.<\/p>\n

The solution seems to be that you disable the “Completed Order” email but I want to be sure that is right before I do that because it seems like the kind of thing that the plugin would do if that was the right way to do it.<\/p>\n

Even if that is right, I don’t understand the two steps needed to check someone in. Is there any documentation or video explaining this part of the process as it is envisioned by Modern Tribe?<\/p>\n

Thanks,
\nGraham<\/p>\n","protected":false},"template":"","class_list":["post-1609164","topic","type-topic","status-closed","hentry"],"yoast_head":"\nOrder Complete vs. Check in -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/order-complete-vs-check-in\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Order Complete vs. Check in -\" \/>\n<meta property=\"og:description\" content=\"Hello, I have been looking for information or a video or something to give my client about how to process new ticket orders and check customers in. I don’t really understand the purpose of an order having a status of “Processing” when the customer immediately receives their tickets in the confirmation email. 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