As far as I can tell there are 4 places that report the number of tickets sold and attendee\u2019s for each event.
\n1. The main event page that list all events under the Attendee column there is a number sold and percentage.
\n2. When I click on the attendee number link on the main event page, a new page opens of a list of attendees and at the top there is a small breakdown of sales.
\n3. On this attendee page if you click on the Orders tab there is another total breakdown.
\n4. On the attendee page if you click on the PayPal tab there is another total breakdown.<\/p>\n
The 4 numbers sometimes match and sometimes do not. For the most part if there are any returns or cancelations then the number do not match. A couple of months ago I did some spot checking when I\u2019d return an order and it was on point. You plugin returned the inventory stock so it seemed to adjust accurately. I\u2019m not sure what has changed in the last couple months but I am calculating my events by hand and having to manually adjust the stock now. This just doesn\u2019t seem acceptable. <\/p>\n
While troubleshooting I discovered my Event Calendar settings changed, I\u2019m not exactly sure how but they changed from only creating a record during the Processing stage and sending an email to the customer after an order has been Completed. To creating a record when a customer adds to the cart and the order becomes Pending. This created a problem because orders were getting created twice sometimes (and taking from inventory twice) when they were Pending and once when they were Completed. Although my stock handling settings have always been and has never changed \u201cOnly decrease available ticket stock if an order is confirmed as Completed by PayPal\u201d.<\/p>\n
Out of habit if I refund an event I have moved them to trash because my client is not very technical and can accidentally add them to her hand written list, but deleting the \u201cirrelevant\u201d orders are not working to update the attendee numbers (as suggested by your KB).<\/p>\n
We do not use shared capacity. I read your KB and tried to put a zero under shared and keep my count of 55 but when I put zero the box outlined in red and I received \u201cShared capacity ticket types share a common pool of tickets for all attendees\u201d and I was unable to save changes, so my settings are still \u201cSet capacity to 60 only\u201d.<\/p>\n
I\u2019m not sure how to proceed to get the attendee number to be more accurate. The major issue arose when I got an email from a valued repeat customer asking if one of our events were sold out because they could not register. By the numbers on the main page and Attendee list, we had sold out and of course I reported we sold out. I exported the list to finalize it for my client and noticed we were not sold out. We still had 6 open seats. Then I checked two other events and noticed they were both having the same issues. <\/p>\n
I have a test site I could perform test but because I have Ticket Plus and Event Calendar Plus and I have only paid for keys on the main site and I do not have a test site key. <\/p>\n
As you only limit 4 images I added a share link from a Google drive folder with more screen prints at the bottom of my System Information details.<\/p>\n","protected":false},"template":"","class_list":["post-1575407","topic","type-topic","status-closed","hentry"],"yoast_head":"\n