{"id":1547193,"date":"2018-06-06T02:56:36","date_gmt":"2018-06-06T09:56:36","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/refunds-for-shared-capacity-tickets\/"},"modified":"2018-06-06T02:56:36","modified_gmt":"2018-06-06T09:56:36","slug":"refunds-for-shared-capacity-tickets","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/refunds-for-shared-capacity-tickets\/","title":{"rendered":"Refunds for Shared Capacity Tickets"},"content":{"rendered":"

The Documentation for issuing refunds<\/a> is somewhat confusing.<\/p>\n

We’re using WooCommerce as our e-commerce solution. If I issue a refund for a Shared Capacity ticket through WooCommerce, the stock is correctly added back into the pool. This is not the case for Event Tickets Plus. I have to manually delete the ticket\/attendee record from the Attendees page for the event. In the documentation it states:<\/p>\n

Note: Since Event Tickets and Event Tickets Plus 4.6, deleting an attendee record automatically increases the ticket capacity. So you should take this into account when using WooCommerce, as it offers the option to restock the product when processing refunds.<\/p><\/blockquote>\n

I don’t understand what this implies – does ETP automatically increase the number of tickets available to compensate for the refunded\/deleted tickets (ie, if original shared capacity was 16 and 1 ticket is refunded\/deleted, does the capacity increase to 17?) Or does ETP simply adjust the appropriate shared capacity meta fields (ie, _tribe_ticket_global_stock_level,_tribe_progressive_ticket_current_number,_tribe_ticket_capacity)?
\nIn either case, I’m not seeing this work correctly. After deleting a ticket\/attendee record after issuing a refund, the event correctly no longer shows any orders or attendees, but the capacity hasn’t changed and the ticket stock is still down one (see screenshot).<\/p>\n

Honestly, what I’d expect to happen when issuing a refund\/cancellation is that Event Tickets Plus would automatically either delete the ticket or put it in a ‘refunded’\/unusable state (and adjust stock levels correctly). However, even if we need to manually go in and delete a ticket after issuing a refund, I would certainly expect the plugin to handle adjusting the stock levels correctly.
\nI would appreciate any help with this.<\/p>\n","protected":false},"template":"","class_list":["post-1547193","topic","type-topic","status-closed","hentry"],"yoast_head":"\nRefunds for Shared Capacity Tickets -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/refunds-for-shared-capacity-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds for Shared Capacity Tickets -\" \/>\n<meta property=\"og:description\" content=\"The Documentation for issuing refunds is somewhat confusing. We’re using WooCommerce as our e-commerce solution. If I issue a refund for a Shared Capacity ticket through WooCommerce, the stock is correctly added back into the pool. This is not the case for Event Tickets Plus. 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