{"id":1543862,"date":"2018-06-01T07:57:11","date_gmt":"2018-06-01T14:57:11","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-tickets-on-customers-email\/"},"modified":"2018-06-01T07:57:11","modified_gmt":"2018-06-01T14:57:11","slug":"duplicate-tickets-on-customers-email","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-tickets-on-customers-email\/","title":{"rendered":"Duplicate tickets on customers email"},"content":{"rendered":"<p>Hi,<\/p>\n<p>I contacted you a while ago on this thread https:\/\/theeventscalendar.com\/support\/forums\/topic\/extra-tickets-bring-produced\/#dl_post-1465874 stating that we have on some orders duplicate tickets that are being sent out to our customers. <\/p>\n<p>I have gone through over 1000 orders and noticed that there are 67 customers with duplicated tickets on their orders that were sent out. <\/p>\n<p>These are not for any one workshop in particular and they are all paid via paypal. I noticed on another thread that you have had a fix for this on https:\/\/theeventscalendar.com\/support\/forums\/topic\/extra-tickets-bring-produced\/#dl_post-1465874 with an update on May 5 however I still have orders that are coming in as of May 29 with the duplicate tix. <\/p>\n<p>I also on the 7th May stripped back the website and disabled plugins to ensure that there was no conflict. <\/p>\n<p>We are about to open for season in June with over 20,000 visitors and so it&#8217;s imperative that we get this sorted before we open so I don&#8217;t have to go through every order manually again. <\/p>\n<p>Look forward to hearing from you. <\/p>\n","protected":false},"template":"","class_list":["post-1543862","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Duplicate tickets on customers email -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-tickets-on-customers-email\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Duplicate tickets on customers email -\" \/>\n<meta property=\"og:description\" content=\"Hi, I contacted you a while ago on this thread https:\/\/theeventscalendar.com\/support\/forums\/topic\/extra-tickets-bring-produced\/#dl_post-1465874 stating that we have on some orders duplicate tickets that are being sent out to our customers. I have gone through over 1000 orders and noticed that there are 67 customers with duplicated tickets on their orders that were sent out. 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I have gone through over 1000 orders and noticed that there are 67 customers with duplicated tickets on their orders that were sent out. 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