Hi,<\/p>\n
The good news is that we are finally getting some traction getting people to use the online ticketing for events. The bad news is that managing the ticketing system is like learning to fly an airplane.<\/p>\n
We have an event coming up for which we activated the “pay at pickup” option, which has raised three issues:
\n1) How can we tell who as paid in advance via PayPal and who selected “pay at pickup?” (it appears that we should create two different tickets so that they are identified on the Event\/Attendees screen)<\/p>\n
2) What is the process for “reviewing” the purchases so that they can be checked in? <\/p>\n
3) How do we manage check-in at the event? (Use “search” every time someone checks in?)<\/p>\n
On the event’s Attendees screen, all orders, regardless if they were pay-at-pickup or were paid via PayPal, have Status of “Processing,” and the “check in” button is disabled. Looks like we have to mark the PayPal transactions Complete in Woo Commerce — is that correct?<\/p>\n
In addition, the sort order on this page appears to be random, with no way to change it. This makes check-in process extraordinarily difficult.<\/p>\n
The summary on the Event Attendees screen says that all tickets are “awaiting review” — where are we supposed to do this review? In Woo Commerce?
\nHow are we supposed to collect payment and mark attendance in the system with no sort method? <\/p>\n
Is there workflow documentation?<\/p>\n
Color me confused.<\/p>\n","protected":false},"template":"","class_list":["post-1525192","topic","type-topic","status-closed","hentry"],"yoast_head":"\n