{"id":1524723,"date":"2018-05-07T15:12:11","date_gmt":"2018-05-07T22:12:11","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/can-we-purchase-more-support-also-we-are-having-an-issue-with-tickets-2\/"},"modified":"2018-05-07T19:39:50","modified_gmt":"2018-05-08T02:39:50","slug":"can-we-purchase-more-support-also-we-are-having-an-issue-with-tickets-2","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/can-we-purchase-more-support-also-we-are-having-an-issue-with-tickets-2\/","title":{"rendered":"Can we purchase more support? Also, we are having an issue with tickets"},"content":{"rendered":"<p>Hello<\/p>\n<p>We have purchased events ticket plus but I believe our 6 months of support has run out. Could you please let me know what the usual steps would be for extending this if we need to so we can discuss if an extension is worthwhile?<\/p>\n<p>On another note, we are having an issue with our ticketing which needs investigating asap. We have made some purchases for tickets to events that have been successfully paid via PayPal, but there is no record of an order taking place, and the attendee has not been added to the list.<\/p>\n<p>Please note that this relates to events on manawatuchamber.co.nz and the account holder is amanda@manawatuchamber.co.nz, but this is being lodged by Natalie, and my email address is natalie@virtualassist.co.nz, as I set up the website and provide the Chamber with support. Feel free to email her (Amanda) as she will pass on your messages to me, but please note you will be resolving this issue with me (Natalie).<\/p>\n<p>Regards<br \/>\nNatalie<\/p>\n","protected":false},"template":"","class_list":["post-1524723","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can we purchase more support? Also, we are having an issue with tickets -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/can-we-purchase-more-support-also-we-are-having-an-issue-with-tickets-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can we purchase more support? 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