{"id":1444530,"date":"2018-02-05T13:19:51","date_gmt":"2018-02-05T21:19:51","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/"},"modified":"2018-02-07T04:03:31","modified_gmt":"2018-02-07T12:03:31","slug":"need-to-update-email-password-on-account-to-renew-licenses","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/","title":{"rendered":"Need to update email\/password on account to renew licenses"},"content":{"rendered":"<p>Hello!<\/p>\n<p>Exact same issue as this post: https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-without-knowing-what-email-is-associated-with-the-account\/#post-1442485<\/p>\n<p>I am trying to renew the license for  Event Tickets Plus, The Events Calendar PRO and The Events Calendar: Filter Bar<br \/>\nwhich has expired. When trying to use my admin email or the former manager&#8217;s email on the forgot password site I get the &#8220;Invalid username or email.&#8221; error. So I do not know the email on file but need it changed. Only difference is our email domain used to be @anitaborg.org and is now @anitab.org.<\/p>\n<p>Looks like this is our license keys:<br \/>\n12cc489bfe014fde706edb4234250b78680f69ab<br \/>\n5ec0b2c3a272ee82e403c3689e9dbcdeb2dedc1d<br \/>\nb806703c3ffa1fd4351de5173efee38de3c3ded1<\/p>\n","protected":false},"template":"","class_list":["post-1444530","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Need to update email\/password on account to renew licenses -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Need to update email\/password on account to renew licenses -\" \/>\n<meta property=\"og:description\" content=\"Hello! Exact same issue as this post: https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-without-knowing-what-email-is-associated-with-the-account\/#post-1442485 I am trying to renew the license for Event Tickets Plus, The Events Calendar PRO and The Events Calendar: Filter Bar which has expired. When trying to use my admin email or the former manager&#8217;s email on the forgot password site I get the &#8220;Invalid username or [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/\" \/>\n<meta property=\"article:modified_time\" content=\"2018-02-07T12:03:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/\",\"name\":\"Need to update email\/password on account to renew licenses -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2018-02-05T21:19:51+00:00\",\"dateModified\":\"2018-02-07T12:03:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Welcome!\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/_welcome\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Pre-Sales Questions\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/_welcome\/pre-sales-questions\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Need to update email\/password on account to renew licenses\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Need to update email\/password on account to renew licenses -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/","og_locale":"en_US","og_type":"article","og_title":"Need to update email\/password on account to renew licenses -","og_description":"Hello! Exact same issue as this post: https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-without-knowing-what-email-is-associated-with-the-account\/#post-1442485 I am trying to renew the license for Event Tickets Plus, The Events Calendar PRO and The Events Calendar: Filter Bar which has expired. When trying to use my admin email or the former manager&#8217;s email on the forgot password site I get the &#8220;Invalid username or [&hellip;]","og_url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/","article_modified_time":"2018-02-07T12:03:31+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/","url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/","name":"Need to update email\/password on account to renew licenses -","isPartOf":{"@id":"https:\/\/theeventscalendar.com\/support\/#website"},"datePublished":"2018-02-05T21:19:51+00:00","dateModified":"2018-02-07T12:03:31+00:00","breadcrumb":{"@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/need-to-update-email-password-on-account-to-renew-licenses\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theeventscalendar.com\/support\/"},{"@type":"ListItem","position":2,"name":"Topics","item":"https:\/\/theeventscalendar.com\/support\/topics\/"},{"@type":"ListItem","position":3,"name":"Welcome!","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/_welcome\/"},{"@type":"ListItem","position":4,"name":"Pre-Sales Questions","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/_welcome\/pre-sales-questions\/"},{"@type":"ListItem","position":5,"name":"Need to update email\/password on account to renew licenses"}]},{"@type":"WebSite","@id":"https:\/\/theeventscalendar.com\/support\/#website","url":"https:\/\/theeventscalendar.com\/support\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1444530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1444530\/revisions"}],"predecessor-version":[{"id":1446101,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1444530\/revisions\/1446101"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/media?parent=1444530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}