{"id":1422595,"date":"2018-01-10T08:55:12","date_gmt":"2018-01-10T16:55:12","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/"},"modified":"2018-01-10T08:55:12","modified_gmt":"2018-01-10T16:55:12","slug":"payment-gateway-issue-how-to-troubleshoot","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/","title":{"rendered":"Payment Gateway issue &#8211; how to troubleshoot"},"content":{"rendered":"<p>Hello,<\/p>\n<p>One of the customers had a problem checking out this morning. We ran our credit card and no problem. We use Stripe Gateway checkout. Typically, it there is a problem with a credit card, there are 400 error records on the Stripe side. There was not records in Stipe of this customer checkin out. We did receive WooCommerce Failed Order email notifications. Something must have gone wrong on the front end before communicating to Stripe. How to troubleshoot and where to find the Payment Gateway error log?<\/p>\n<p>Thank you<\/p>\n","protected":false},"template":"","class_list":["post-1422595","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Payment Gateway issue - how to troubleshoot -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payment Gateway issue - how to troubleshoot -\" \/>\n<meta property=\"og:description\" content=\"Hello, One of the customers had a problem checking out this morning. We ran our credit card and no problem. We use Stripe Gateway checkout. Typically, it there is a problem with a credit card, there are 400 error records on the Stripe side. There was not records in Stipe of this customer checkin out. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/\",\"name\":\"Payment Gateway issue - how to troubleshoot -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2018-01-10T16:55:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Payment Gateway issue &#8211; how to troubleshoot\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Payment Gateway issue - how to troubleshoot -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/","og_locale":"en_US","og_type":"article","og_title":"Payment Gateway issue - how to troubleshoot -","og_description":"Hello, One of the customers had a problem checking out this morning. We ran our credit card and no problem. We use Stripe Gateway checkout. Typically, it there is a problem with a credit card, there are 400 error records on the Stripe side. There was not records in Stipe of this customer checkin out. [&hellip;]","og_url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/","url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/","name":"Payment Gateway issue - how to troubleshoot -","isPartOf":{"@id":"https:\/\/theeventscalendar.com\/support\/#website"},"datePublished":"2018-01-10T16:55:12+00:00","breadcrumb":{"@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/payment-gateway-issue-how-to-troubleshoot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theeventscalendar.com\/support\/"},{"@type":"ListItem","position":2,"name":"Topics","item":"https:\/\/theeventscalendar.com\/support\/topics\/"},{"@type":"ListItem","position":3,"name":"Ticket Products","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/"},{"@type":"ListItem","position":4,"name":"Event Tickets Plus","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/"},{"@type":"ListItem","position":5,"name":"Payment Gateway issue &#8211; how to troubleshoot"}]},{"@type":"WebSite","@id":"https:\/\/theeventscalendar.com\/support\/#website","url":"https:\/\/theeventscalendar.com\/support\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1422595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1422595\/revisions"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/media?parent=1422595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}