{"id":1419391,"date":"2018-01-05T22:20:43","date_gmt":"2018-01-06T06:20:43","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/"},"modified":"2018-01-05T22:20:43","modified_gmt":"2018-01-06T06:20:43","slug":"event-tickets-plus-view-your-tickets-includes-failed-orders","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/","title":{"rendered":"Event Tickets Plus &#039;View your tickets&#039; includes failed orders"},"content":{"rendered":"<p>I am using The Event Calendar, Event Tickets Plus (4.6.2) , WooCommerce, and the tribe-ext-pdf-tickets extension.<\/p>\n<p>We are emailing pdfs to customers when the Woo order status is completed.  All works fine.<\/p>\n<p>The issue I would like help on is the &#8220;You have X Tickets for this Event. View your Tickets&#8221; message which appears above the meta on the single event page.   With the pdf tickets extension, this displays a downloadable ticket for all order statuses, including a failed order.  This has caused confusion for users who have access to a ticket when their credit card payment failed (and the Woo order status reflects this).<\/p>\n<p>The system does not email ticket pdfs for orders which are not complete.  How can we apply the same rule to displaying a ticket pdf on the event page?<\/p>\n","protected":false},"template":"","class_list":["post-1419391","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Event Tickets Plus &#039;View your tickets&#039; includes failed orders -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Event Tickets Plus &#039;View your tickets&#039; includes failed orders -\" \/>\n<meta property=\"og:description\" content=\"I am using The Event Calendar, Event Tickets Plus (4.6.2) , WooCommerce, and the tribe-ext-pdf-tickets extension. We are emailing pdfs to customers when the Woo order status is completed. All works fine. The issue I would like help on is the &#8220;You have X Tickets for this Event. View your Tickets&#8221; message which appears above [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/\",\"name\":\"Event Tickets Plus &#039;View your tickets&#039; includes failed orders -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2018-01-06T06:20:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Event Tickets Plus &#039;View your tickets&#039; includes failed orders\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Event Tickets Plus &#039;View your tickets&#039; includes failed orders -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-view-your-tickets-includes-failed-orders\/","og_locale":"en_US","og_type":"article","og_title":"Event Tickets Plus &#039;View your tickets&#039; includes failed orders -","og_description":"I am using The Event Calendar, Event Tickets Plus (4.6.2) , WooCommerce, and the tribe-ext-pdf-tickets extension. We are emailing pdfs to customers when the Woo order status is completed. All works fine. The issue I would like help on is the &#8220;You have X Tickets for this Event. 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