{"id":1405300,"date":"2017-12-14T02:20:49","date_gmt":"2017-12-14T10:20:49","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/has-non-renewal-broken-our-ticketing\/"},"modified":"2017-12-14T03:29:00","modified_gmt":"2017-12-14T11:29:00","slug":"has-non-renewal-broken-our-ticketing","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/has-non-renewal-broken-our-ticketing\/","title":{"rendered":"Has non-renewal broken our ticketing?"},"content":{"rendered":"<p>Our understanding was that not renewing a licence from one year to the next would not result in breaking changes to our Event Tickets\/Event Tickets Plus set up.<\/p>\n<p>We are experiencing this exact problem &#8211; https:\/\/theeventscalendar.com\/support\/forums\/topic\/add-event-and-attendee-information-to-woocommerce-order-details-email-issue\/ but due to the final messages being private and not having an active licence we can&#8217;t seek help in that forum.<\/p>\n<p>We&#8217;re an alumni organisation for a school which only does the occasional ticketed event and although we bought a licence for two years thought we could save the fee. If the problem is down to non-renewal then we obviously haven&#8217;t got a choice but what I&#8217;m trying to find out is whether the bug someone else described above can be fixed without needing to spend that money.<\/p>\n<p>Hoping you can get in touch and help on the basis that this is a pre-sales enquiry rather than rerouting us to say &#8216;no technical support provided&#8217;.<\/p>\n<p>Thanks in advance. <\/p>\n","protected":false},"template":"","class_list":["post-1405300","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Has non-renewal broken our ticketing? -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/has-non-renewal-broken-our-ticketing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Has non-renewal broken our ticketing? -\" \/>\n<meta property=\"og:description\" content=\"Our understanding was that not renewing a licence from one year to the next would not result in breaking changes to our Event Tickets\/Event Tickets Plus set up. 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