{"id":1394746,"date":"2017-11-29T06:35:12","date_gmt":"2017-11-29T14:35:12","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/"},"modified":"2017-11-29T06:35:12","modified_gmt":"2017-11-29T14:35:12","slug":"ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/","title":{"rendered":"Ticket quantity not updating when an order is cancelled or deleted."},"content":{"rendered":"<p>We just started using the plugin and noticed that &#8220;Attendees by Ticket&#8221; quantity is not updating after we cancel or delete an order entirely. In deleting the order, it removes the attendees from the attendee list, but does not update the quantity. For example, we have 63 attendees shown on our attendee list, however we are still seeing:<\/p>\n<p>Total Tickets Sold: 69<br \/>\nComplete: 69<\/p>\n<p>This is misleading because when we look at the event overview, we think we have 69 registered and confirmed guests, when we actually only have 63.<\/p>\n<p>Through other forums I&#8217;ve read the article on how to cancel or refund an order, but this still does not update the quantity. The article mentions to manually adjust the stock level in the event ticket, but this only adjusts the remaining ticket quantity and not the total number of tickets sold. <\/p>\n<p>Is there a way to manually change the number of tickets sold?<\/p>\n<p>Thank you<\/p>\n","protected":false},"template":"","class_list":["post-1394746","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ticket quantity not updating when an order is cancelled or deleted. -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticket quantity not updating when an order is cancelled or deleted. -\" \/>\n<meta property=\"og:description\" content=\"We just started using the plugin and noticed that &#8220;Attendees by Ticket&#8221; quantity is not updating after we cancel or delete an order entirely. In deleting the order, it removes the attendees from the attendee list, but does not update the quantity. For example, we have 63 attendees shown on our attendee list, however we [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/\",\"name\":\"Ticket quantity not updating when an order is cancelled or deleted. -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2017-11-29T14:35:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Ticket quantity not updating when an order is cancelled or deleted.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ticket quantity not updating when an order is cancelled or deleted. -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/","og_locale":"en_US","og_type":"article","og_title":"Ticket quantity not updating when an order is cancelled or deleted. -","og_description":"We just started using the plugin and noticed that &#8220;Attendees by Ticket&#8221; quantity is not updating after we cancel or delete an order entirely. In deleting the order, it removes the attendees from the attendee list, but does not update the quantity. For example, we have 63 attendees shown on our attendee list, however we [&hellip;]","og_url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/","url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/","name":"Ticket quantity not updating when an order is cancelled or deleted. -","isPartOf":{"@id":"https:\/\/theeventscalendar.com\/support\/#website"},"datePublished":"2017-11-29T14:35:12+00:00","breadcrumb":{"@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-quantity-not-updating-when-an-order-is-cancelled-or-deleted\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theeventscalendar.com\/support\/"},{"@type":"ListItem","position":2,"name":"Topics","item":"https:\/\/theeventscalendar.com\/support\/topics\/"},{"@type":"ListItem","position":3,"name":"Ticket Products","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/"},{"@type":"ListItem","position":4,"name":"Event Tickets Plus","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/"},{"@type":"ListItem","position":5,"name":"Ticket quantity not updating when an order is cancelled or deleted."}]},{"@type":"WebSite","@id":"https:\/\/theeventscalendar.com\/support\/#website","url":"https:\/\/theeventscalendar.com\/support\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1394746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1394746\/revisions"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/media?parent=1394746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}