{"id":1393068,"date":"2017-11-27T14:35:13","date_gmt":"2017-11-27T22:35:13","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-not-syncing-or-publishing-to-corresponding-event-after-update\/"},"modified":"2017-11-27T14:35:13","modified_gmt":"2017-11-27T22:35:13","slug":"tickets-not-syncing-or-publishing-to-corresponding-event-after-update","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-not-syncing-or-publishing-to-corresponding-event-after-update\/","title":{"rendered":"Tickets not syncing or publishing to corresponding event after update"},"content":{"rendered":"

Hi there, <\/p>\n

We noticed a problem where our tickets were disappearing whenever we update the event page that the ticket is for. Here is a step-by-step example of what is happening, we would be so grateful if you would tell us what is happening and how to fix it:<\/p>\n

– we noticed on the front end that the ticket has disappeared when it was there a day ago (before update)
\n– we went into the backend and found that the ticket was gone (therefore, wondering where it went?- this is problem #1)
\n– we created a new ticket and assumed that the stock level would go back to 24 (we’re selling 24 tickets and 23 were sold before the ticket disappeared)
\n– HOWEVER, the new ticket that was just created is in sync with the ticket that disappeared ( instead of going back to 24 in stock, it says that there is just 1- this means that there is some sort of connection between the two tickets)
\n– in addition, the attendee list from the ticket that disappeared still appears after we created a new ticket
\n– we update the ticket (works)
\n– then, we update the event page HOWEVER when we do this, the page doesn’t load and gives us a 504 Gateway Timeout error (problem #2)
\n– this new ticket is now lost- the ticket disappears every time the event page is updated- Why is this happening?<\/strong><\/p>\n

In the meantime, we have reverted our site to before we installed the plugins because we are currently selling tickets. Although it is functioning fine since we’ve reverted it, we would like the keep the plug in up to date as much as possible. However, this new update seems to have created some sort of barrier between the communication of the event and the ticket. Resulting in a 504 gateway error. How can we fix this?<\/p>\n

– <\/p>\n","protected":false},"template":"","class_list":["post-1393068","topic","type-topic","status-closed","hentry"],"yoast_head":"\nTickets not syncing or publishing to corresponding event after update -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-not-syncing-or-publishing-to-corresponding-event-after-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tickets not syncing or publishing to corresponding event after update -\" \/>\n<meta property=\"og:description\" content=\"Hi there, We noticed a problem where our tickets were disappearing whenever we update the event page that the ticket is for. 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