{"id":1379285,"date":"2017-11-09T11:33:52","date_gmt":"2017-11-09T19:33:52","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/"},"modified":"2017-11-09T11:33:52","modified_gmt":"2017-11-09T19:33:52","slug":"renewal-problems","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/","title":{"rendered":"Renewal Problems"},"content":{"rendered":"<p>I renewed Event Calendar PRO on October 18th, but for some reason, I am not allowed to post in the Premium forums and the support page says I need to renew &#8211; but I already have. Also &#8211; no license keys show up for me when you click on that tab, though there is one in my order receipt.<\/p>\n<p>In addition to the above, my MAIN ISSUE is that I made the mistake of creating a new account to renew Event Calendar PRO versus using the account that had already been created and is linked to my website. Thus, the plugin on my website will not update b\/c it thinks I have not renewed the license. I tried copying and pasting the renewed license key from my receipt, and the website seems to update it, but nothing happens to allow for updates.<\/p>\n<p>Is there a way my two accounts could be merged into my original account (username: tbobwebadmin) I have the passwords for both. I need that original account to show an updated license key that my website will recognize. <\/p>\n<p>Thank You.<\/p>\n","protected":false},"template":"","class_list":["post-1379285","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Renewal Problems -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Renewal Problems -\" \/>\n<meta property=\"og:description\" content=\"I renewed Event Calendar PRO on October 18th, but for some reason, I am not allowed to post in the Premium forums and the support page says I need to renew &#8211; but I already have. Also &#8211; no license keys show up for me when you click on that tab, though there is one [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/\",\"name\":\"Renewal Problems -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2017-11-09T19:33:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Welcome!\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/_welcome\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Pre-Sales Questions\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/_welcome\/pre-sales-questions\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Renewal Problems\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Renewal Problems -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-problems\/","og_locale":"en_US","og_type":"article","og_title":"Renewal Problems -","og_description":"I renewed Event Calendar PRO on October 18th, but for some reason, I am not allowed to post in the Premium forums and the support page says I need to renew &#8211; but I already have. 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