{"id":1379012,"date":"2017-11-09T07:59:29","date_gmt":"2017-11-09T15:59:29","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/"},"modified":"2017-11-09T07:59:29","modified_gmt":"2017-11-09T15:59:29","slug":"tickets-email-not-sent-to-the-customers","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/","title":{"rendered":"Tickets email not sent to the customers"},"content":{"rendered":"<p>Hello,<\/p>\n<p>We have theeventcandar and event tickets plus installed here festivalarabe.com .<br \/>\nall configurations are good but seems like customers doesn&#8217;t receive their tickets by email. The payment confirmation and other&#8217;s email are sent and received but not the tickets themselves.<br \/>\nIn the backend , all orders seems ok , we don&#8217;t have php issues inside logs about mail sending or something who may disturb email system. <\/p>\n<p>Simple tests are sometimes working but a lot of customers complain that they didn&#8217;t recieved their tickets. <\/p>\n<p>We need your help to fix this issue , thank you very much<\/p>\n","protected":false},"template":"","class_list":["post-1379012","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tickets email not sent to the customers -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tickets email not sent to the customers -\" \/>\n<meta property=\"og:description\" content=\"Hello, We have theeventcandar and event tickets plus installed here festivalarabe.com . all configurations are good but seems like customers doesn&#8217;t receive their tickets by email. The payment confirmation and other&#8217;s email are sent and received but not the tickets themselves. In the backend , all orders seems ok , we don&#8217;t have php issues [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/\",\"name\":\"Tickets email not sent to the customers -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2017-11-09T15:59:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Tickets email not sent to the customers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Tickets email not sent to the customers -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/tickets-email-not-sent-to-the-customers\/","og_locale":"en_US","og_type":"article","og_title":"Tickets email not sent to the customers -","og_description":"Hello, We have theeventcandar and event tickets plus installed here festivalarabe.com . all configurations are good but seems like customers doesn&#8217;t receive their tickets by email. The payment confirmation and other&#8217;s email are sent and received but not the tickets themselves. 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