{"id":1359836,"date":"2017-10-05T11:37:22","date_gmt":"2017-10-05T18:37:22","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/completed-total-doesnt-account-for-refunds\/"},"modified":"2017-10-05T11:37:22","modified_gmt":"2017-10-05T18:37:22","slug":"completed-total-doesnt-account-for-refunds","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/completed-total-doesnt-account-for-refunds\/","title":{"rendered":""Completed" total doesn't account for refunds"},"content":{"rendered":"

Hi! Hope this is in the correct forum.
\nMaybe this is the intended behavior, but the total shown for “Completed” orders on an event’s “Orders” page (domain.com\/wp-admin\/edit.php?post_type=tribe_events&page=tickets-orders&event_id=XXXXX) doesn’t appear to be accounting for refunds. This is happening on multiple events for us where the “Completed” total on this page doesn’t actually line up with the amount of money taken in less all refunds. To be clear, when I say “refunds” I mean my client goes in and refunds a customer $100 off of their order – not refunding the entire order.<\/p>\n

The template is outputting the value of $tickets_breakdown['wc-completed']['_line_total']<\/code> in \/src\/admin-views\/woocommerce-orders.php And that $tickets_breakdown<\/code> is setup in \/src\/Tribe\/Commerce\/WooCommerce\/Orders\/Report.php by a query located in the get_total_sales_per_productby_status() function within that same file.<\/p>\n

Please let me know if this is intended behavior or if it sounds like there’s something amiss on our site.<\/p>\n

Thank you!<\/p>\n","protected":false},"template":"","class_list":["post-1359836","topic","type-topic","status-closed","hentry"],"yoast_head":"\n"Completed" total doesn't account for refunds -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/completed-total-doesnt-account-for-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\""Completed" total doesn't account for refunds -\" \/>\n<meta property=\"og:description\" content=\"Hi! Hope this is in the correct forum. Maybe this is the intended behavior, but the total shown for “Completed” orders on an event’s “Orders” page (domain.com\/wp-admin\/edit.php?post_type=tribe_events&page=tickets-orders&event_id=XXXXX) doesn’t appear to be accounting for refunds. 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Hope this is in the correct forum. Maybe this is the intended behavior, but the total shown for “Completed” orders on an event’s “Orders” page (domain.com\/wp-admin\/edit.php?post_type=tribe_events&page=tickets-orders&event_id=XXXXX) doesn’t appear to be accounting for refunds. 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