{"id":1341518,"date":"2017-08-28T17:58:54","date_gmt":"2017-08-29T00:58:54","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/changing-ticket-ownership\/"},"modified":"2017-08-28T17:58:54","modified_gmt":"2017-08-29T00:58:54","slug":"changing-ticket-ownership","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/changing-ticket-ownership\/","title":{"rendered":"Changing ticket ownership"},"content":{"rendered":"

Hi there,<\/p>\n

Changing ticket ownership<\/strong>
\nI’ve had a user who has previous order on our site. They purchased more tickets from my site, but made a typo when entering their email address. This registered them as a second user.<\/p>\n

I’ve moved all order data over to their original\/first user name, however when we log in to their account and view the event page, or at www.ourwebsite.com\/eventname\/tickets, we can only see the tickets from their first order, not the new order. How can we make these tickets we have moved over from the second user account visible here?<\/p>\n

If there is not a fix for this immediately, would it be okay to please tell me which part of the database I should edit in the meantime?<\/p>\n

Cancelled orders<\/strong>
\nThe user has a ‘cancelled order’ for two tickets, which happened because they didn’t complete a checkout. When they go to the event page, it says “you have 4 tickets to this event”. This is because the plugin counts the tickets from their cancelled orders, plus their completed orders. They actually have only 2 valid tickets to the event.
\nThey are also able to view these cancelled tickets. Is there a way I can make the plugin not count the cancelled orders\/tickets, and make it clearer that the two cancelled tickets are, in fact, cancelled?<\/p>\n

Can still check in cancelled ticket<\/strong>
\nAs the above mentioned tickets are visible, when I scan the QR code from my logged in phone, I receive the message “the ticket… was checked in.” It seems as if these cancelled tickets can still be used.<\/p>\n

Thanks for your help, and hope to hear from you soon.<\/p>\n","protected":false},"template":"","class_list":["post-1341518","topic","type-topic","status-closed","hentry"],"yoast_head":"\nChanging ticket ownership -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/changing-ticket-ownership\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Changing ticket ownership -\" \/>\n<meta property=\"og:description\" content=\"Hi there, Changing ticket ownership I’ve had a user who has previous order on our site. They purchased more tickets from my site, but made a typo when entering their email address. This registered them as a second user. 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