{"id":1318035,"date":"2017-07-08T16:11:12","date_gmt":"2017-07-08T23:11:12","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-licence-key-for-events-calendar-pro-is-not-working\/"},"modified":"2017-07-08T16:11:12","modified_gmt":"2017-07-08T23:11:12","slug":"renewal-licence-key-for-events-calendar-pro-is-not-working","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-licence-key-for-events-calendar-pro-is-not-working\/","title":{"rendered":"Renewal licence key for Events Calendar Pro is not working"},"content":{"rendered":"

Hi there,<\/p>\n

Sorry to have to use this forum to get help. I tried to report this issue through the Events Calendar Pro forum, but it will not let me create a post, and this appears to be the only other option that I can use to request help..<\/p>\n

I Just purchased a renewal licence key on behalf of my client. This was a renewal of an existing licence that was originally purchased by another developer, so I made the renewal purchase in my own new account.<\/p>\n

However, the download link in the order confirmation page (in additiona to the similar link in the confirmation email) shows me the following error message: “503 ( Expired License Key ): Sorry, your access to this file has expired. Please contact The Events Calendar Support for assistance.”<\/p>\n

On my account page the renewal is clearly listed, and I have copied the renewal code into my client site, but unfortunately the update also failed with the followiing error message: “An error occurred while updating The Events Calendar PRO: Update package not available.”<\/p>\n

When I view my accounts page the order for the renewal is clearly visible, and I can click into the order details etc, but when I click the downloads link, I get the following message: “Looks like you don’t have any downloads. Want one? Why not buy one of our plugins!”.<\/p>\n

I then clicked the Lincense Keys link and get this message: “No Licenses Found [line break] Have questions about using your license keys? Check out our License Key FAQ.”<\/p>\n

Please advise what has gone wrong, and how can I fix it.<\/p>\n

The site in question is www.sharonhurst.co.uk, and I purchased the renewal licence on order ID #1318019<\/p>\n

The original license renewal notice was sent to my designer (e.g. Sam Owens – email: sam@hotsanddesign.com) as she made the initial licence purchase in her name for the site, and as I have taken over the ongoing support for this site, I need to be able to renew the subscriptions etc from my own account and not her account.<\/p>\n","protected":false},"template":"","class_list":["post-1318035","topic","type-topic","status-closed","hentry"],"yoast_head":"\nRenewal licence key for Events Calendar Pro is not working -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/renewal-licence-key-for-events-calendar-pro-is-not-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Renewal licence key for Events Calendar Pro is not working -\" \/>\n<meta property=\"og:description\" content=\"Hi there, Sorry to have to use this forum to get help. 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