Hi there,<\/p>\n
I’ve been a long-time Wootickets (Event Tickets Plus now) user (this would be our 4th year). Last year, I reported an issue\/bug where if we had orders for tickets and the person needed to cancel or refund, we would remove them from the system and\/or delete their order…and then when we did that, on the Attendee List for the event, it still counted them in “Tickets Sold”. <\/p>\n
In the earlier years of the plugin, that was never an issue, and we could count on the plugin to show us the actual correct count of tickets that were sold (which would equal the actual people coming to event). In the first of the plugin, there was no way to remove an order…and we had to manually go into the MySQL database and delete it. But at least we could get accurate counts.
\n EVERY single live event that exists has a finite amount of space, and for a theater, it’s critical for us to know how many actual bodies we have coming to the event.<\/p>\n
I was looking at renewing our subscription to the plugin and popped in the forum to see current issues and noticed this ticket. Is this same weird functionality\/bug in the system where we can’t actually see accurate Tickets Sold\/Numbers of Bodies Attending on the Attendee List? Because we regular have sell outs, that makes our job more complicated if someone cancels or refunds, etc. And we can’t do test orders on our system before launching because then all the counts are incorrect.<\/p>\n
Please let me know as soon as you can as that would be a big deciding factor for us this year.<\/p>\n
Thanks,
\nChris<\/p>\n
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\nPLEASE LEAVE FOR SUPPORT
\nReporting the same issue as:\u00a0https:\/\/theeventscalendar.com\/support\/forums\/topic\/attendees-by-ticket-count-do-not-match-with-event-tickets-list\/<\/p>\n","protected":false},"template":"","class_list":["post-1295546","topic","type-topic","status-closed","hentry"],"yoast_head":"\n