{"id":1284053,"date":"2017-05-15T13:35:49","date_gmt":"2017-05-15T20:35:49","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/"},"modified":"2017-05-15T13:35:49","modified_gmt":"2017-05-15T20:35:49","slug":"additional-attendee-information-not-saving","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/","title":{"rendered":"Additional Attendee Information Not Saving"},"content":{"rendered":"<p>I&#8217;ve been searching the internet for days trying to find an answer to this and the best answer I could find was to update the events calendar and event tickets plugin to their current version. Currently we are on Event Tickets v4.4.7, Event Tickets Plus 4.4.3, The Events Calendar v4.5.1, and The Events Calendar Pro v4.4.4. When a user tries to register for an event by buying a ticket they are asked for additional attendee information, which are currently marked as required, but when they submit their payment the additional attendee information is not saving with their record. <\/p>\n<p>It was my understanding after reading a previous post on your forum that this bug was corrected in the 4.4.4 version, but this still seems to be occurring in the v4.4.7 version. Having this not working has basically rendered all our work on this site utterly useless because we are having to resort back to calling those who have registered and ask them to give us the information they already filled out, but didn&#8217;t save.<\/p>\n<p>What information can we provide or do in order to make this actually save the additional attendee information?<\/p>\n","protected":false},"template":"","class_list":["post-1284053","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Additional Attendee Information Not Saving -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Additional Attendee Information Not Saving -\" \/>\n<meta property=\"og:description\" content=\"I&#8217;ve been searching the internet for days trying to find an answer to this and the best answer I could find was to update the events calendar and event tickets plugin to their current version. Currently we are on Event Tickets v4.4.7, Event Tickets Plus 4.4.3, The Events Calendar v4.5.1, and The Events Calendar Pro [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/\",\"name\":\"Additional Attendee Information Not Saving -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2017-05-15T20:35:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Additional Attendee Information Not Saving\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Additional Attendee Information Not Saving -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/additional-attendee-information-not-saving\/","og_locale":"en_US","og_type":"article","og_title":"Additional Attendee Information Not Saving -","og_description":"I&#8217;ve been searching the internet for days trying to find an answer to this and the best answer I could find was to update the events calendar and event tickets plugin to their current version. 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