{"id":1282046,"date":"2017-05-10T16:25:55","date_gmt":"2017-05-10T23:25:55","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/"},"modified":"2017-05-10T16:25:55","modified_gmt":"2017-05-10T23:25:55","slug":"registrants-not-getting-emails","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/","title":{"rendered":"Registrants not getting emails"},"content":{"rendered":"<p>Hi,<br \/>\nI have an event starting Friday (two days away) and registration\/tickets are required.  I have had several people saying they got the payment confirmation but never got the ticket email.  I know at least some people got them, at least early on, but the emails about people not getting them outweighs that.  And I&#8217;ve asked them to check the spam folder and it&#8217;s not there.<br \/>\nI resent a ticket email today and the person did not get it.<br \/>\nI have &#8220;When should tickets be emailed to customers?&#8221; set to processing, on hold and complete.<br \/>\nNormally, I&#8217;d research this more, but I am completely consumed getting ready for the event.  What other info can I provide?  How can I make sure the ticket email is getting out?  Is there a way to resent the ticket email en masse??<br \/>\nThanks,<br \/>\nMary B.  <\/p>\n","protected":false},"template":"","class_list":["post-1282046","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Registrants not getting emails -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Registrants not getting emails -\" \/>\n<meta property=\"og:description\" content=\"Hi, I have an event starting Friday (two days away) and registration\/tickets are required. I have had several people saying they got the payment confirmation but never got the ticket email. I know at least some people got them, at least early on, but the emails about people not getting them outweighs that. And I&#8217;ve [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/\",\"name\":\"Registrants not getting emails -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2017-05-10T23:25:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Calendar Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/events\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Events Calendar PRO\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/events\/events-calendar-pro\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Registrants not getting emails\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Registrants not getting emails -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/registrants-not-getting-emails\/","og_locale":"en_US","og_type":"article","og_title":"Registrants not getting emails -","og_description":"Hi, I have an event starting Friday (two days away) and registration\/tickets are required. I have had several people saying they got the payment confirmation but never got the ticket email. I know at least some people got them, at least early on, but the emails about people not getting them outweighs that. 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