Hi<\/p>\n
Just wanted to let you know when we updated Event Tickets to version 4.4.3 or 4.4.4 it broke the code that actually saves the attendee information in the database. My tech guys confirmed this, but we did loose a lot of attendee data for our current events. <\/p>\n
This was their email and feedback below – so thought I’d let you know, just in case you knew another way to fix it.<\/p>\n
Regards
\nKelly<\/p>\n
I\u2019ve been doing a bit of digging over the past couple of hours to see what I can come up with.<\/p>\n
I\u2019m using these two tickets as my examples<\/p>\n
These are from the Horsham event on 10 May 2017. The bottom one (ID 12117) is the last order with no meta data, the top one (ID 12550) is the first one after the update that fixed it.<\/p>\n
When I look in the database for the later one, with the metadata, I can see that the ticket has a field called _tribe_tickets_meta
\nThis field in the database stores the extra metadata we want, for example:<\/p>\n
first-name: Patrick
\nlast-name: Smith
\nemail-address: patrick.smith@obrienlawyers.net.au
\nlaw-firm: O’Brien Lawyers<\/p>\n
As you can see in the screenshot below, the field is there for this ticket.<\/p>\n
When I look in the database for the earlier ticket, the _tribe_tickets_meta field doesn\u2019t exist. As you can see here:<\/p>\n
This earlier ticket has all of the data, except for the important bit that we need to be able to extract the ticket info. It\u2019s literally the only field that\u2019s missing.<\/p>\n
This means that when the developers updated Event Tickets to version 4.4.3 or 4.4.4 they broke the code that actually saves that information in the database. They then released Event Tickets version 4.4.5 that fixed it.
\nSo from the time of installing the first update, to the update that fixed the issue, there\u2019s a gap of about a month that we won\u2019t have any of this data.<\/p>\n
The metadata we need was simply not saved anywhere in the database. It doesn\u2019t exist, so we can not recover it.<\/p>\n","protected":false},"template":"","class_list":["post-1280529","topic","type-topic","status-closed","hentry"],"yoast_head":"\n