{"id":1260287,"date":"2017-03-27T02:19:09","date_gmt":"2017-03-27T09:19:09","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-email-empty\/"},"modified":"2017-03-27T02:19:09","modified_gmt":"2017-03-27T09:19:09","slug":"ticket-email-empty","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-email-empty\/","title":{"rendered":"Ticket Email Empty"},"content":{"rendered":"

Hey,<\/p>\n

we started our ticket sales yesterday and had the problem, that when we changed the orders to completed the customers got an empty email without the tickets. We had to go to every order and send the the tickets out again manually, then the emails had the tickets inside.<\/p>\n

We have been selling tickets before for smaller events and everything worked out fine. Yesterday we started the ticket sale for our small festival and had maybe 500 people on the site. The site got slowed down a little but still worked. I was wondering if it could have something to do with that or if you know of any other bug?<\/p>\n

It’s kind of exhausting, having to go through every order manually to send out the tickets plus people our of course writing us all the time because of this problem…<\/p>\n

Hope you guys can help quickly.<\/p>\n

Thx,
\nPhil<\/p>\n","protected":false},"template":"","class_list":["post-1260287","topic","type-topic","status-closed","hentry"],"yoast_head":"\nTicket Email Empty -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/ticket-email-empty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ticket Email Empty -\" \/>\n<meta property=\"og:description\" content=\"Hey, we started our ticket sales yesterday and had the problem, that when we changed the orders to completed the customers got an empty email without the tickets. We had to go to every order and send the the tickets out again manually, then the emails had the tickets inside. 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