Hello, <\/p>\n
I want this ticket escalated. <\/p>\n
Part 1: This is what I wrote in the ticket for Avada:<\/p>\n
Dear Avada and TEC,<\/p>\n
If a user had been using Avada and TEC for a period of time and everything worked and looked fine without any CSS coding or PHP, and then Avada and TEC got together so that TEC was a base component of Avada, but in the process, they messed up some very basic and common sense coding should one of them not fix it?<\/p>\n
I ask because TEC blames theme and would offer no help except to send me to the themer guide. Avada blames TEC and is now pushing back at helping me telling me that this was my issue and to pay someone to fix it. <\/p>\n
What is the issue you ask? <\/p>\n
The items view excerpt NO LONGER HAS PARAGRAPHS OR SPACING BETWEEN SENTENCES. It used to. You can see that in my tickets. I didn’t need code to do that. This is beyond ridiculous. <\/p>\n
Before this marriage, I had no issue with the color scheme or being able to change the color of text and add a hyperlink. Now it takes code to do that. AGAIN… I used to be able to do this. Very easily. <\/p>\n
Now basically all my Avada tickets are about TEC. I always ask TEC first and I get told it is the theme issue and to see the themer guide or the code one. I DON”T know how to do code. I’m just trying to have what I had prior to this marriage. <\/p>\n
So after pushing back to Muhammad at Avada, when Geoff B at TEC said they couldn’t help, I now have what I needed back in place. EXCEPT that it is no longer responsive on my cell phone. The words run outside of the frame. It took me three push back emails to Muhammad to get this done. And Muhammad telling me to pound sand if I need further help. <\/p>\n
If something was working without customization and now it no longer works, that is a definition of a bug. Why should I pay someone to fix your bug EVERYTIME YOU DO MAJOR UPDATES? This is irresponsible and not customer centric. I don’t know if this is TEC or Avada issue so I’m sending this same message to both parties with the hopes someone will address this. <\/p>\n
And the funny part? I now have TEC customers contacting ME to ask how I got the items list to look correct. That is just crazy. <\/p>\n
Cindy <\/p>\n","protected":false},"template":"","class_list":["post-1218460","topic","type-topic","status-closed","hentry"],"yoast_head":"\n