An attendee wanted to cancel their order. We sell our tickets through Event Tickets Plus and WooCommerce. I refunded their order through WooCommerce, but the tickets were still listed as sold in Event Tickets Plus. I did finally find in your documentation that you have to manually go in and add an extra ticket if you want to resell a refunded ticket (this is horribly inconvenient and counter-intuitive, btw, and it messes with our sales numbers because then it shows that we sold more tickets than we actually did because it still counts the refunded sale as a sold ticket, which is really bad). However, what’s even more annoying is that when you go and view the Attendee list, the refunded ticket holder is still listed as an attendee for the event. This means that someone could buy a ticket, get a refund, and then still show up at the event and get in because your system still lists them as an attendee for the event. Please tell me this is a bug and not how you intend for the software to work?<\/p>\n","protected":false},"template":"","class_list":["post-1217113","topic","type-topic","status-closed","hentry"],"yoast_head":"\n