{"id":1216944,"date":"2017-01-11T14:29:14","date_gmt":"2017-01-11T22:29:14","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/internal-server-error\/"},"modified":"2017-01-11T14:29:14","modified_gmt":"2017-01-11T22:29:14","slug":"internal-server-error","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/internal-server-error\/","title":{"rendered":"Internal Server Error"},"content":{"rendered":"<p>Hello Support team,<\/p>\n<p>Our client, Valley First Aid Training, is having an Internal Server Error issue with the website. Their customers were purchasing courses through Woocommerce + Event Tickets, and then getting Internal Server Error:<\/p>\n<pre><code>Internal Server Error\nThe server encountered an internal error or misconfiguration and was unable to complete your request.\nPlease contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.\nMore information about this error may be available in the server error log.<\/code><\/pre>\n<p>I then went and updated all plugins: Woocommerce, Event Tickets, The Events Calendar and Woocommerce Moneris Gateway. I thought that would solve the problem, but the client got back to me immediately with new Internal Server Errors. Please see her message below:<\/p>\n<blockquote><p>Hello Cintia,<\/p>\n<p>Thank you for taking the time to look into this so quickly I know you are taking care of some personal things on your end, I hope everything is ok.<\/p>\n<p>I am doing the multiple refunds and we have found that the WooCommerce is timing me out almost immediately, needing to re log in too often.<\/p>\n<p>Once I got to the second refund I got the \u201cInternal Server Error\u201d again but was able to X out and log back in and I was able to complete all the refunds<\/p>\n<p>I went back to WooCommerce to confirm their registrations and I am getting this response below so I am not able to do so.<\/p>\n<p>Internal Server Error<br \/>\nThe server encountered an internal error or misconfiguration and was unable to complete your request.<br \/>\nPlease contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.<br \/>\nMore information about this error may be available in the server error log.<\/p>\n<p>Thank you and please let me know what I can do.<\/p>\n<p>Chrissy<\/p><\/blockquote>\n<p>Could you please help figure out what is causing the Internal Server Errors?<br \/>\nThanks!<br \/>\nCintia<\/p>\n","protected":false},"template":"","class_list":["post-1216944","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Internal Server Error -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/internal-server-error\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Internal Server Error -\" \/>\n<meta property=\"og:description\" content=\"Hello Support team, Our client, Valley First Aid Training, is having an Internal Server Error issue with the website. 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