{"id":1193764,"date":"2016-11-17T03:52:56","date_gmt":"2016-11-17T11:52:56","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/two-bugs-with-the-orders-view-from-an-event-when-you-have-refunded-tickets\/"},"modified":"2016-11-29T02:01:51","modified_gmt":"2016-11-29T10:01:51","slug":"two-bugs-with-the-orders-view-from-an-event-when-you-have-refunded-tickets","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/two-bugs-with-the-orders-view-from-an-event-when-you-have-refunded-tickets\/","title":{"rendered":"Two bugs with the "orders" view from an event, when you have refunded tickets"},"content":{"rendered":"

Hello,
\ni think i have found a couple of bugs today with the orders view on an event.<\/p>\n

– go to event screen
\n– hover over event title
\n– click the “orders” button below.<\/p>\n

Firstly, this screen shows information on tickets that have been refunded. This is nonsensical, as its a screen showing total sales and what not – so why would it include refunded tickets \/ orders? This renders this view completely useless.<\/p>\n

secondly, when you then have deleted an order that has refunded tickets from the trash bin (i.e. a dead order)…you get the following error:<\/p>\n

Fatal error: Cannot use object of type WP_Error as array in \/home\/dolmaper\/public_html\/3btickets.com\/wp-content\/plugins\/event-tickets-plus\/src\/Tribe\/Commerce\/WooCommerce\/Orders\/Table.php on line 389<\/p>\n

I guess its because it cant find the orders that are associated – but, the thing is, surely you are allowed to spring clean your orders? I guess in most cases you would leave even refunded orders in the site so thats not a major thing but showing refunded tickets in ticket sales total and value certainly is.<\/p>\n

Also, just as a final point, the “attendees” page (accessible on the same hover links under the orders as above, shows the amount of tickets sold – EVEN WHEN they have been refunded. SO say I sold 100 tickets but refunded them and then sold 30, i would expect that to say 30 tickets sold. It will actually say 130.<\/p>\n

Im afraid this makes both of these screens useless in terms of showing us real value of sale and ticket sales…although i can live with the atendees one the orders one is pretty catastrophic (in the relative sense).<\/p>\n

Please can these issues be looked into – and YES, I have 100% tried turning off all plugins apart from the needed ones, and YES i have changed to the default 2014 theme – i think its clear these issues are with the plugin itself and not compatability…<\/p>\n

thanks guys<\/p>\n

stu<\/p>\n","protected":false},"template":"","class_list":["post-1193764","topic","type-topic","status-closed","hentry"],"yoast_head":"\nTwo bugs with the "orders" view from an event, when you have refunded tickets -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/two-bugs-with-the-orders-view-from-an-event-when-you-have-refunded-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Two bugs with the "orders" view from an event, when you have refunded tickets -\" \/>\n<meta property=\"og:description\" content=\"Hello, i think i have found a couple of bugs today with the orders view on an event. – go to event screen – hover over event title – click the “orders” button below. 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