{"id":1160961,"date":"2016-09-07T08:41:46","date_gmt":"2016-09-07T15:41:46","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/attendee-meta-data-ticket-details-missing\/"},"modified":"2017-01-09T19:45:38","modified_gmt":"2017-01-10T03:45:38","slug":"attendee-meta-data-ticket-details-missing","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/attendee-meta-data-ticket-details-missing\/","title":{"rendered":"Attendee meta data (ticket details) missing"},"content":{"rendered":"

Hi,<\/p>\n

So we’re running our first ticketed event and it works very well except for the fact that somehow attendee data (name, job title, meal option, workshop stream, etc.) is missing from 16 out of 102 orders. It never seems to hit system.<\/p>\n

All ticket fields are set to ‘required’. I tested it and am indeed unable to check out without filling all required fields. So it seems that somehow data ‘goes missing’. I am, however, unable to replicate the issue. It seems to happen at random.<\/p>\n

As you can see from my screenshot two of the four ticket haven’t got any details. But they should have.<\/p>\n

Can you help please?<\/p>\n

Thanks,
\nFlorian<\/p>\n","protected":false},"template":"","class_list":["post-1160961","topic","type-topic","status-closed","hentry"],"yoast_head":"\nAttendee meta data (ticket details) missing -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/attendee-meta-data-ticket-details-missing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Attendee meta data (ticket details) missing -\" \/>\n<meta property=\"og:description\" content=\"Hi, So we’re running our first ticketed event and it works very well except for the fact that somehow attendee data (name, job title, meal option, workshop stream, etc.) is missing from 16 out of 102 orders. It never seems to hit system. All ticket fields are set to ‘required’. 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