{"id":1132861,"date":"2016-06-28T07:26:13","date_gmt":"2016-06-28T14:26:13","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/attendee-information-issues\/"},"modified":"2016-06-28T07:26:13","modified_gmt":"2016-06-28T14:26:13","slug":"attendee-information-issues","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/attendee-information-issues\/","title":{"rendered":"Attendee Information issues"},"content":{"rendered":"<p>Hi, <\/p>\n<p>We purchased this plugin specifically to help us manage attendee information for a large number of workshops.  We were looking for something that worked with WooCommece and elegantly paired with an event calendar and your ticket plugin seemed to fit the bill.  After populating our events, we&#8217;ve moved on to the testing phase of our site and have found a large number of issues with the plugin.  A couple appear to be bugs, and a couple just seem to be items that aren&#8217;t built in to the plugin.<\/p>\n<p><strong>Bugs<\/strong><br \/>\n1. Once tickets have been purchased, we cannot view attendee information within the individual order; we need to move out the individual event.   We&#8217;d also like the attendees to display on the individual email receipts.  It looks like this is a known issue: https:\/\/theeventscalendar.com\/support\/forums\/topic\/_tribe_wooticket_attendee_optout-is-empty\/.  <\/p>\n<p>2. Once an order has been received, if we need to cancel or refund a registration, the ticket sold counts are incorrect.  Again, looks like this is a known issue:<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"OYa7ZGw3Ep\"><p><a href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/urgent-help-needed-ticket-sold-counts-not-correct-and-cant-launch-site\/\">Urgent Help Needed: Ticket Sold Counts Not Correct and Can&#039;t Launch Site<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Urgent Help Needed: Ticket Sold Counts Not Correct and Can&#039;t Launch Site&#8221; &#8212; \" src=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/urgent-help-needed-ticket-sold-counts-not-correct-and-cant-launch-site\/embed\/#?secret=WU2U2R6aWt#?secret=OYa7ZGw3Ep\" data-secret=\"OYa7ZGw3Ep\" width=\"580\" height=\"327\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>Both of these problems are huge for us.  Is there an ETA on the resolution of these problems?<\/p>\n<p><strong>Other issues<\/strong><br \/>\n1.  When we are on the WooCommerce Cart page, we are able to increase the quantity of tickets and update our cart without being prompted to add the required attendee information.  Therefore, some tickets are sold without gathering the info we need.  There appears to be some workarounds (like disabling the Quantity button in the cart) but it&#8217;s still awkward without the ability to review what registrations have been added. <\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"LTUsG3S0yf\"><p><a href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/problem-in-updating-number-of-attendee-on-cart-page\/\">Problem in updating number of Attendee on cart page<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Problem in updating number of Attendee on cart page&#8221; &#8212; \" src=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/problem-in-updating-number-of-attendee-on-cart-page\/embed\/#?secret=SNldnFvgiJ#?secret=LTUsG3S0yf\" data-secret=\"LTUsG3S0yf\" width=\"580\" height=\"327\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>2. Attendee information is not displayed in the shopping cart or on the checkout page.  It looks like people can&#8217;t check or edit their registration information after adding an item to the cart.   Is it fair to assume that this was never a part of the plugin?<\/p>\n<p>When do you expect an update to the plugin to be released?  We&#8217;d like to launch our site but cannot without these issues being resolved.  <\/p>\n<p>Thanks for your feedback.<\/p>\n","protected":false},"template":"","class_list":["post-1132861","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Attendee Information issues -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/attendee-information-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Attendee Information issues -\" \/>\n<meta property=\"og:description\" content=\"Hi, We purchased this plugin specifically to help us manage attendee information for a large number of workshops. 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