Hi there,<\/p>\n
We’ve been using WooTickets (now Event Tickets Plus) for years. When we first started, there was NO way to delete an order\/ticket and we literally had to go into the database and manually delete things (with instructions provided by your company). It was extremely time consuming and painful.<\/p>\n
In future updates, we were finally able to delete a ticket and order – we had to manually adjust the inventory count in WooCommerce since WooTickets wouldn’t do it, and then we could get the correct counts showing on the Attendee list screen.<\/p>\n
Then the next iteration allowed us to delete the tickets on the attendee screen, and also delete the order and all the counts were correct. That was fantastic and how we ran everything last year. We knew EXACTLY how many tickets were sold to each event.<\/p>\n
We just upgraded to Event Tickets Plus (latest version 4.2). We did several test orders that went fine – and we were ready to launch today for our big day…TODAY…6\/21. So I went in to delete the tickets on the attendee screen, and also to delete the test orders. I assumed it would function logically like it had in the past…updating the inventory count, and then also updating the # of tickets Sold on the attendee screen. That way we would see a real count of current tickets sold and how many seats we have sold. It appears I was mistaken.<\/p>\n
While the attendee screen does show a “Deleted” count for tickets – it is still counting ALL of the test orders (which exist NOWHERE – they are totally deleted in WooCommerce, too)….and it is saying we have Sold tickets when we do *not*. This a HUGE problem and bug for us since there’s no way we can keep an accurate count of tickets sold when we have to refund\/exchange\/cancel tickets. We run a theater and will sell 4,000 tickets to our next show – we have a finite amount of seats and usually sell out almost every performance….so if we can’t know exactly how many tickets are sold, this creates a *massive* box office issue.<\/p>\n
We are supposed to turn on our ticket sales today. I’ve pushed it to the afternoon now in great hopes you can help us solve this in the morning. Is there a way we can force the system to display the correct number of SOLD tickets? (Especially after an order\/tickets are deleted totally in both the attendee screen and in WooCommerce?) I have no idea where it is pulling the sold number from anymore since we deleted all traces of the test orders from inside WooCommerce. <\/p>\n
Also, we are using Global Stock count for 2 of 3 ticket types on each performance night (the 3rd ticket type has a limited quantity too). It appears this glitch is affecting both the global stock tickets AND the one that is separate from that global stock.<\/p>\n
PLEASE help us ASAP. How do we get the correct numbers to show? We’ve been loyal paying customers since day 1, and it’s very scary to see all the potential problems we could experience now this summer with this issue not reporting correct “tickets sold”. Begging you for quick help…<\/p>\n
Thank you,
\nChris<\/p>\n","protected":false},"template":"","class_list":["post-1129659","topic","type-topic","status-closed","hentry"],"yoast_head":"\n