{"id":1099792,"date":"2016-04-07T12:35:17","date_gmt":"2016-04-07T19:35:17","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/"},"modified":"2016-04-22T09:35:05","modified_gmt":"2016-04-22T16:35:05","slug":"event-tickets-plus-not-working-properly","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/","title":{"rendered":"event tickets plus not working properly"},"content":{"rendered":"

Hi, we upgraded from ‘Woocommerce Tickets’ to ‘Events Tickets’ and ‘Events Ticket Plus’ plugins about 2 months ago. Our issues are the following:
\n– Auto ticket send is not working at all when a client purchases tickets (neither is manual ticket send working)
\n– We receive ticket receipts inconsistently <\/p>\n

We have done all the trouble shooting tips you provided, all other emails \/ enquiry forms are sending fine from the website, updates have been done (but they caused all sorts of problems, ie. updating of ‘Events Calendar’, ‘Events Tickets’ and ‘Events Tickets Plus’ and all other plugins associated and also not associated with the ticketing processes. <\/p>\n

I have de-activated and re-activated plugins, tried another theme, deleted cache a dozen times, reloaded events, tried other plugins for mail sending, our Woocommerce Settings are set to have ‘Auto Complete’, correct admin emails are in place and tested to receive emails, but not working with ‘Event Tickets’…Checked server logs, checked outdated pages and corrected, ‘Woocommerce Tickets’ turned off under the plugins, woocommerce updated to latest version, theme updated to run with ‘Event Tickets’ and ‘Event Tickets Plus’ (the theme is Eventica which supports ‘Events Calendar’ and ‘Events Tickets’ and ‘Events Tickets Plus’ and Woocommerce, etc, etc.<\/p>\n

The hosting server reveals no issues \/ conflicts, so not sure from here. Please lend your expertise where perhaps you can log into our system’s backend and assist, there’s always a possibility for human error or just plain old conflicts where we can’t see.<\/p>\n

Many thanks<\/p>\n","protected":false},"template":"","class_list":["post-1099792","topic","type-topic","status-closed","hentry"],"yoast_head":"\nevent tickets plus not working properly -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"event tickets plus not working properly -\" \/>\n<meta property=\"og:description\" content=\"Hi, we upgraded from ‘Woocommerce Tickets’ to ‘Events Tickets’ and ‘Events Ticket Plus’ plugins about 2 months ago. Our issues are the following: – Auto ticket send is not working at all when a client purchases tickets (neither is manual ticket send working) – We receive ticket receipts inconsistently We have done all the trouble […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/\" \/>\n<meta property=\"article:modified_time\" content=\"2016-04-22T16:35:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/\",\"name\":\"event tickets plus not working properly -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2016-04-07T19:35:17+00:00\",\"dateModified\":\"2016-04-22T16:35:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"event tickets plus not working properly\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"event tickets plus not working properly -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/","og_locale":"en_US","og_type":"article","og_title":"event tickets plus not working properly -","og_description":"Hi, we upgraded from ‘Woocommerce Tickets’ to ‘Events Tickets’ and ‘Events Ticket Plus’ plugins about 2 months ago. Our issues are the following: – Auto ticket send is not working at all when a client purchases tickets (neither is manual ticket send working) – We receive ticket receipts inconsistently We have done all the trouble […]","og_url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/","article_modified_time":"2016-04-22T16:35:05+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/","url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/","name":"event tickets plus not working properly -","isPartOf":{"@id":"https:\/\/theeventscalendar.com\/support\/#website"},"datePublished":"2016-04-07T19:35:17+00:00","dateModified":"2016-04-22T16:35:05+00:00","breadcrumb":{"@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/event-tickets-plus-not-working-properly\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theeventscalendar.com\/support\/"},{"@type":"ListItem","position":2,"name":"Topics","item":"https:\/\/theeventscalendar.com\/support\/topics\/"},{"@type":"ListItem","position":3,"name":"Ticket Products","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/"},{"@type":"ListItem","position":4,"name":"Event Tickets Plus","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/"},{"@type":"ListItem","position":5,"name":"event tickets plus not working properly"}]},{"@type":"WebSite","@id":"https:\/\/theeventscalendar.com\/support\/#website","url":"https:\/\/theeventscalendar.com\/support\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1099792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1099792\/revisions"}],"predecessor-version":[{"id":1099942,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1099792\/revisions\/1099942"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/media?parent=1099792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}