{"id":1098107,"date":"2016-04-04T16:29:41","date_gmt":"2016-04-04T23:29:41","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/"},"modified":"2016-04-21T09:35:05","modified_gmt":"2016-04-21T16:35:05","slug":"duplicate-ticket-emails","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/","title":{"rendered":"Duplicate Ticket Emails"},"content":{"rendered":"<p>Hello, <\/p>\n<p>I&#8217;m trying to figure out why duplicate ticket emails are being sent to the purchaser? A minimum of two emails will be sent for every purchase, if the customer has more items on the order another ticket email is sent for each line item. <\/p>\n<p>So if only one ticket is on the order, 2 emails are sent.<br \/>\nIf one ticket and one standard product is on the order 3 ticket emails are sent etc.<\/p>\n<p>The woocommerce customer order email adds the &#8220;You&#8217;ll receive your tickets in another email.&#8221; string as many times as the number of ticket emails sent.<br \/>\nThe woocommerce admin email seems to add &#8220;You&#8217;ll receive your tickets in another email.&#8221; an extra two times, so if the customer email has it 3 times, the admin email has it 5.<\/p>\n<p>I was using wootickets before we upgraded to event tickets plus, not sure if that could have something to do with it?<\/p>\n<p>All plugins and WordPress are running the latest updates.<\/p>\n<p>Any ideas? Or suggestions on how to troubleshoot?<\/p>\n<p>thanks<\/p>\n","protected":false},"template":"","class_list":["post-1098107","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Duplicate Ticket Emails -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Duplicate Ticket Emails -\" \/>\n<meta property=\"og:description\" content=\"Hello, I&#8217;m trying to figure out why duplicate ticket emails are being sent to the purchaser? A minimum of two emails will be sent for every purchase, if the customer has more items on the order another ticket email is sent for each line item. So if only one ticket is on the order, 2 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/\" \/>\n<meta property=\"article:modified_time\" content=\"2016-04-21T16:35:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/\",\"name\":\"Duplicate Ticket Emails -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2016-04-04T23:29:41+00:00\",\"dateModified\":\"2016-04-21T16:35:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Duplicate Ticket Emails\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Duplicate Ticket Emails -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/","og_locale":"en_US","og_type":"article","og_title":"Duplicate Ticket Emails -","og_description":"Hello, I&#8217;m trying to figure out why duplicate ticket emails are being sent to the purchaser? A minimum of two emails will be sent for every purchase, if the customer has more items on the order another ticket email is sent for each line item. So if only one ticket is on the order, 2 [&hellip;]","og_url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/","article_modified_time":"2016-04-21T16:35:05+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/","url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/","name":"Duplicate Ticket Emails -","isPartOf":{"@id":"https:\/\/theeventscalendar.com\/support\/#website"},"datePublished":"2016-04-04T23:29:41+00:00","dateModified":"2016-04-21T16:35:05+00:00","breadcrumb":{"@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/duplicate-ticket-emails\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theeventscalendar.com\/support\/"},{"@type":"ListItem","position":2,"name":"Topics","item":"https:\/\/theeventscalendar.com\/support\/topics\/"},{"@type":"ListItem","position":3,"name":"Ticket Products","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/"},{"@type":"ListItem","position":4,"name":"Event Tickets Plus","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/"},{"@type":"ListItem","position":5,"name":"Duplicate Ticket Emails"}]},{"@type":"WebSite","@id":"https:\/\/theeventscalendar.com\/support\/#website","url":"https:\/\/theeventscalendar.com\/support\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1098107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1098107\/revisions"}],"predecessor-version":[{"id":1098788,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1098107\/revisions\/1098788"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/media?parent=1098107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}