{"id":1069862,"date":"2016-02-08T16:50:26","date_gmt":"2016-02-09T00:50:26","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/order-sales-report-cancelled-and-refunded-orders-still-counted\/"},"modified":"2016-02-24T08:35:05","modified_gmt":"2016-02-24T16:35:05","slug":"order-sales-report-cancelled-and-refunded-orders-still-counted","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/order-sales-report-cancelled-and-refunded-orders-still-counted\/","title":{"rendered":"Order Sales Report: Cancelled and Refunded orders still counted"},"content":{"rendered":"<p>Howdy,<br \/>\nI finally understand that Awaiting Review tickets are basically Orders that are in the Pending Payment Order Status.  So when you Complete those, it should go away and the order\/tickets are finalized.<\/p>\n<p>The problem we see is if you make the status<strong> Cancelled or Refunded<\/strong>, the Reports header (the part with the financial output, tickets sold, revenue etc)  do not take it into account.<\/p>\n<p><strong>Cancelled Orders:<\/strong><br \/>\nThe Tickets sold do not change, and the Revenue reflected still includes that order.  This is very confusing and seems that the report should be generated on the fly as to stay up to date with what happened.  It is nice to see in the list that the status is Cancelled, but the total above does not reflect the true number of tickets sold.<\/p>\n<p><strong>Refunded Orders<\/strong><br \/>\nThis tickets sold do not change, and Revenue also does not reflect that money is no longer there.  It would be nice to see a Refunded Line in the Order Sales report so that organizers would know and everyone is on the same page.<\/p>\n<p>Checking if this is known and being address, we pretty much have to tell every organizer we work with that some orders got cancelled and a handful of times we&#8217;ve had to issue refunds but don&#8217;t reflect properly.  We ended up going into Paypal to do the final account to double check which is less than ideal.<\/p>\n","protected":false},"template":"","class_list":["post-1069862","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Order Sales Report: Cancelled and Refunded orders still counted -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/order-sales-report-cancelled-and-refunded-orders-still-counted\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Order Sales Report: Cancelled and Refunded orders still counted -\" \/>\n<meta property=\"og:description\" content=\"Howdy, I finally understand that Awaiting Review tickets are basically Orders that are in the Pending Payment Order Status. 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