{"id":1038853,"date":"2015-12-10T06:32:11","date_gmt":"2015-12-10T14:32:11","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/"},"modified":"2016-02-18T08:32:51","modified_gmt":"2016-02-18T16:32:51","slug":"cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/","title":{"rendered":"Cancelling an event using Events Calendar Pro and Event Tickets Plus"},"content":{"rendered":"

In some circumstances we have to cancel an event. In this instance we want to have the ability to bulk refund all those who purchased tickets for the event. Some customers will have purchased tickets for multiple events so we don’t want to refund their whole payment.
\nWith the above in mind is it possible to:
\na) Automatic ally identify (or filter) customers who have purchased tickets for a specific event
\nb) transfer all the tickets to another event? and\/or
\nc) refund the tickets in one go either via Stripe\/Sage
\nd) export all the emails of the customers so they can be bulk mailed using mailchimp so they can be informed of any changes etc<\/p>\n","protected":false},"template":"","class_list":["post-1038853","topic","type-topic","status-closed","hentry"],"yoast_head":"\nCancelling an event using Events Calendar Pro and Event Tickets Plus -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancelling an event using Events Calendar Pro and Event Tickets Plus -\" \/>\n<meta property=\"og:description\" content=\"In some circumstances we have to cancel an event. In this instance we want to have the ability to bulk refund all those who purchased tickets for the event. Some customers will have purchased tickets for multiple events so we don’t want to refund their whole payment. With the above in mind is it possible […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/\" \/>\n<meta property=\"article:modified_time\" content=\"2016-02-18T16:32:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/\",\"name\":\"Cancelling an event using Events Calendar Pro and Event Tickets Plus -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2015-12-10T14:32:11+00:00\",\"dateModified\":\"2016-02-18T16:32:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Calendar Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/events\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Events Calendar PRO\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/events\/events-calendar-pro\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Cancelling an event using Events Calendar Pro and Event Tickets Plus\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cancelling an event using Events Calendar Pro and Event Tickets Plus -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/cancelling-an-event-using-events-calendar-pro-and-event-tickets-plus\/","og_locale":"en_US","og_type":"article","og_title":"Cancelling an event using Events Calendar Pro and Event Tickets Plus -","og_description":"In some circumstances we have to cancel an event. In this instance we want to have the ability to bulk refund all those who purchased tickets for the event. Some customers will have purchased tickets for multiple events so we don’t want to refund their whole payment. 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