{"id":1037819,"date":"2015-12-08T13:17:30","date_gmt":"2015-12-08T21:17:30","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/disappointed-with-support-response\/"},"modified":"2015-12-14T07:06:56","modified_gmt":"2015-12-14T15:06:56","slug":"disappointed-with-support-response","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/disappointed-with-support-response\/","title":{"rendered":"Disappointed with support response"},"content":{"rendered":"<p>I recently shared contact I received from FaceBook on an opportunity to participate in product development and beta testing on a new project concerning events. Here is the closed thread.<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"W1KG5LQ4bW\"><p><a href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/facebook-has-contacted-me-about-a-new-event-product\/\">Facebook has contacted me about a new event product<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Facebook has contacted me about a new event product&#8221; &#8212; \" src=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/facebook-has-contacted-me-about-a-new-event-product\/embed\/#?secret=qTkJWSOEAj#?secret=W1KG5LQ4bW\" data-secret=\"W1KG5LQ4bW\" width=\"580\" height=\"327\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>After being told it was more than likely a scam, I reassured Brian that it was legitimate and offered the event calendar  an opportunity to participate.<\/p>\n<p>Apparently, Brian does not understand the value to the team since you have invested, as I have, with interfacing with Facebooks event process. On the Facebook plugin forum no less.<\/p>\n<p>I as a customer am not looking forward to Facebook completely changing the product and potentially the interface, and having to wait for the team to react and fix the plugin.  This is currently happening for a number of us with the auto import process creating duplicate posts, as well as the product broken when a venue in the Facebook event is age restricted, though the info is in the event but the venue object cannot be accessed.<\/p>\n<p>To have Brian claim that it is not your product and curtly wish me good luck with it while closing the thread is totally unacceptable to me as a client, customer and supporter.  I would appreciate if someone from the Facebook plugin development team would be willing to contact to me directly. <\/p>\n<p>Thanks, Doug Knowles. <\/p>\n","protected":false},"template":"","class_list":["post-1037819","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Disappointed with support response -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/disappointed-with-support-response\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Disappointed with support response -\" \/>\n<meta property=\"og:description\" content=\"I recently shared contact I received from FaceBook on an opportunity to participate in product development and beta testing on a new project concerning events. 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