{"id":1028788,"date":"2015-11-20T15:12:44","date_gmt":"2015-11-20T23:12:44","guid":{"rendered":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/"},"modified":"2016-02-18T08:34:17","modified_gmt":"2016-02-18T16:34:17","slug":"sales-order-reports-missing-orders","status":"closed","type":"topic","link":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/","title":{"rendered":"Sales Order Reports missing orders?"},"content":{"rendered":"<p>Hi,<br \/>\nWe are seeing issues with our Sales Order report not reporting all the orders for a particular event.  This is the same report we see from the admin as well as what the organizer sees.  The attendees list is accurate but makes it challenging because the orders report seems to omit orders.  I&#8217;m seeing this same behaviour across 3 different reports. Attaching a screenshot of a report, where you can see the Number of tickets sold yet the tickets don&#8217;t add up if you look at the number of orders and their quantity in the list.<\/p>\n<p>I&#8217;ve upgrade to the latest of everything, (including Events Calendar 3.12.6 on local dev) but not sure what is going on as there are just missing orders.  Any insight on how to debug would be helpful as we have to answer to the organizers right now who are looking at these reports and wondering what the discrepancy is between the attendees list and this.<\/p>\n<p>&#8212;&#8212;-<br \/>\nOrders Report (say 30 tickets sold, only 19 show up, missing 3 orders)<\/p>\n<blockquote class=\"imgur-embed-pub\" lang=\"en\" data-id=\"l850vvX\"><p><a href=\"https:\/\/imgur.com\/l850vvX\">View post on imgur.com<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/s.imgur.com\/min\/embed.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Attendees Report (show the bottom 3 orders that are not on the Orders Report, those account for missing 11 tix)<\/p>\n<blockquote class=\"imgur-embed-pub\" lang=\"en\" data-id=\"p23NG9y\"><p><a href=\"https:\/\/imgur.com\/p23NG9y\">View post on imgur.com<\/a><\/p><\/blockquote>\n<p><script async src=\"\/\/s.imgur.com\/min\/embed.js\" charset=\"utf-8\"><\/script><\/p>\n","protected":false},"template":"","class_list":["post-1028788","topic","type-topic","status-closed","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sales Order Reports missing orders? -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sales Order Reports missing orders? -\" \/>\n<meta property=\"og:description\" content=\"Hi, We are seeing issues with our Sales Order report not reporting all the orders for a particular event. This is the same report we see from the admin as well as what the organizer sees. The attendees list is accurate but makes it challenging because the orders report seems to omit orders. I&#8217;m seeing [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/\" \/>\n<meta property=\"article:modified_time\" content=\"2016-02-18T16:34:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/\",\"url\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/\",\"name\":\"Sales Order Reports missing orders? -\",\"isPartOf\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\"},\"datePublished\":\"2015-11-20T23:12:44+00:00\",\"dateModified\":\"2016-02-18T16:34:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/theeventscalendar.com\/support\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Topics\",\"item\":\"https:\/\/theeventscalendar.com\/support\/topics\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ticket Products\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Event Tickets Plus\",\"item\":\"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"Sales Order Reports missing orders?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/theeventscalendar.com\/support\/#website\",\"url\":\"https:\/\/theeventscalendar.com\/support\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sales Order Reports missing orders? -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/","og_locale":"en_US","og_type":"article","og_title":"Sales Order Reports missing orders? -","og_description":"Hi, We are seeing issues with our Sales Order report not reporting all the orders for a particular event. This is the same report we see from the admin as well as what the organizer sees. The attendees list is accurate but makes it challenging because the orders report seems to omit orders. I&#8217;m seeing [&hellip;]","og_url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/","article_modified_time":"2016-02-18T16:34:17+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/","url":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/","name":"Sales Order Reports missing orders? -","isPartOf":{"@id":"https:\/\/theeventscalendar.com\/support\/#website"},"datePublished":"2015-11-20T23:12:44+00:00","dateModified":"2016-02-18T16:34:17+00:00","breadcrumb":{"@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/theeventscalendar.com\/support\/forums\/topic\/sales-order-reports-missing-orders\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/theeventscalendar.com\/support\/"},{"@type":"ListItem","position":2,"name":"Topics","item":"https:\/\/theeventscalendar.com\/support\/topics\/"},{"@type":"ListItem","position":3,"name":"Ticket Products","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/"},{"@type":"ListItem","position":4,"name":"Event Tickets Plus","item":"https:\/\/theeventscalendar.com\/support\/forums\/forum\/event-tickets\/event-tickets-plus\/"},{"@type":"ListItem","position":5,"name":"Sales Order Reports missing orders?"}]},{"@type":"WebSite","@id":"https:\/\/theeventscalendar.com\/support\/#website","url":"https:\/\/theeventscalendar.com\/support\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/theeventscalendar.com\/support\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1028788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1028788\/revisions"}],"predecessor-version":[{"id":1029661,"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/topic\/1028788\/revisions\/1029661"}],"wp:attachment":[{"href":"https:\/\/theeventscalendar.com\/support\/wp-json\/wp\/v2\/media?parent=1028788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}